If mommy and daddy are happy, they're going to be happy.. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. Previously John held various senior management roles at Cintas Corporation. Over time you build an organization, and I can think of a lot of guys who haven't gone out. Do people think differently? I won't get into the name of the company. Talk about cultural pain points, that could be one of the things., I get that question as often as I get the question about branding. There you go. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. The Myers file. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? You got to be a pretty good listener. He put the card on the ground and stepped on it so his footprint was there. He didn't say anything. Its a great story. I want to see the top twenty. Vic is running it. That's a good takeaway for me. verdade. That's incredible and I can see why safety is such a number one concern. Let's say that your goal was to create a good life for your family, grow an asset, and build a great place to work. Talk about Rick Bilderback, maybe ten people at the firm know that guy. I talk to customers ten times a year. Lamentamos pelo inconveniente. Do you know why? Rentokil North America is an M&A machine and they have a choreographed process. We brought something to a close. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. Patrick Baldwin: Lets do it right now. Paul Giannamore: I have no idea why I know that. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. para nos informar sobre o problema. Why are these ants here? If I had a parachute and dropped you in as CEO of a $5 million business, you run a $5 million pest control business. I went to work for him and my wife said, What's the job? I said, I'm the director of business development. She said, What's that? I said, Im not 100% sure.. These are businesses that have been around for a long time and have a lot of brand equity in the market and are of a size. For example, Allgood in North Atlanta and South Atlanta is amazing and active. That's my normal week, day, year in those categories, Paul. We're not doing a good job at tick control, either. Thank you.. The company also provides hygiene services, including the provision and maintenance of products, such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, toilet paper dispensers, and floor protection mats. If it was residential, you'd probably take three years to transition it., There are always exceptions to the rule. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Every time you can do a little bit better in that portion of the total eight hours, you're going to make more revenue. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. Honest as the day is long. He is a graduate of the University of Vermont where he earned a Bachelors degree in Business Administration. How do you do it? When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? You need to keep all the people. What does that mean? I was surprised at the lack of DD that was conducted in pest control acquisitions. That drives what I work on. Rollins and ServiceMaster have a decent footprint but Texas has largely been dominated by private businesses. There wasn't a strategy. We're leaving a lot of opportunities to be fulfilled on the table., Patrick Baldwin: In your earlier career, you spoke about bringing your A-game every day in speaking to yourself to your Rentokil employees and even to me. It's a market that has yet to consolidate my mind and that'll happen at some point in the future. Paul Giannamore: That was back in 2007, 2008. Twelve years later, he's adapted to a new way of thinking and doing things. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. You hire the right people and you train them how to do as well as the why to do it and you give them a constant feedback loop about what's going well and what isn't., When you do that, you win because we're all using the same vehicles, whether they're Colorados, the Tacomas. The lawn care companies have beaten us to the punch and some regional medium to large regional players have beaten us to the punch and we're not getting our fair share. He had previous experience at Cintas for eight years. Their paychecks, uniforms, signs, and trucks. Patrick Baldwin: Got you. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. Had you known that before that?, John Myers: It was the latter. Sometimes it might even be lateral. I take criticism pretty well. Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? Inside, he said, Day one, we started with my boot up your butt. Let me give you an example. The data is there. That is a reminder and a great tip.. real person. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. Its no biggie. They're not trying to hurt me. Youve got a business like Modern doing about $20 million in revenue. Going back to safety, is there something you could give to our readers as they're running their businesses on a much smaller budget. They had aspirations to make North America big. They're going to put me with their best guys. Is it because their first day at the job was horrible? It was relatively minor. Remuneration In order to secure the new directors, the following arrangements have been agreed, which will be subject to shareholder approval at the forthcoming AGM. My voice isn't relevant to our frontline colleagues. With 9,000 employees, what things can keep you up at night?. Every day, I see every accident report in North America. Now you're going to be pushing $1.5 billion in revenue. There's no widget or commodity product to grab onto. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. We own them as pest control providers and we've got a lawn care company killing mosquitoes. I thought about things that could get out of whack. I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. Kyle has done a great job. The first thing is I love working for Andy Ransom. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? Someone's been living in the cold and they want to live in the warm or they've got a sick parent may be and they want to be closer to them and help out. Career progression is very much available. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. Did we get them trained up to our standards within a reasonable amount of time? How many employees are now under you? I've been wanting to talk to you about X, Y, and Z. I could tell if you were having a good day or bad day and all those things that allow you to be better at your job. Now they're trying to play catch up and they have this feeling of ownership. Alex started in 05. Please help us protect Glassdoor by verifying that you're a This is his second major share sale in 12 months. Rentokil retained those names based on regions or localities? Hes a good people person who understands how people are thinking. What does that strategy look like?, John Myers: There are a couple of things that come to mind. The anomaly in pest control has been Terminix or ServiceMaster. That's good. Se continui a visualizzare Patrick Baldwin: At least it was a polite letter. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. I don't think I've done as good a job as I need to so I'm going to do this five-point plan.. For me, it's always been less about career planning and more about opportunistic action-taking. Why is that important? Its a little bit easier. Granted, you buy businesses that do mosquitoes and I get all that. Eventually, after seven hours, no one can do that. The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. Everyone reading now in Texas, call Paul. They might have switched a provider to you so they're trying to understand how everything operates. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services consisting of damp proofing, property conservation, and woodworm and wood rot treatment; and provides a range of specialist cleaning services, such as deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as graffiti removal, specialist deep cleaning, and disinfection services, including the professional and discreet disinfection of areas that have been exposed to bio-hazardous situations, such as crime and trauma scenes, prison cells, void properties, emergency vehicles, and healthcare establishments.
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