The Eden Roc Cap Cana in the Dominican Republic is offering complimentary antigen and PCR tests for overnight guests, with testing done privately in guestrooms. The facility offers a PCR test for $125 and an antigen test for $50, payable by the guest; results are available within 24 hours. In an effort to evaluate my displeasure to senior management, I requested a meeting with the Director of the resort to discuss suitable non-financial compensation. Stay at this 4.5-star luxury resort in Playa del Carmen. Taxes and fees that are shown are estimates only. This luxurious Hilton family resort offers spacious family accommodations along the beach with sprawling infinity pools, wellness programming, and authentic regional fare all onsite. Our results never came, and we spoke to multiple people. Additionally, AMResorts is providing free, extended quarantine-stay coverage for all guests traveling to the U.S. through March 31. Comfort Suites Paradise Island, Graycliff Hotel and Margaritaville Beach Resort. Round Hill has partnered with a health center to offer onsite antigen tests ($100) with results available in 15 minutes and PCR ($200) tests with results within 48 hours. . Results will be available within 48 hours and the fee is $185 per person. The resorts offering on-site Covid testing for guests: Travel Weekly The testing will be carried out by medical professionals in partnership with local laboratories in designated areas of the brand's resorts in the Dominican Republic, Jamaica and Mexico. The new regulation does not apply to travelers returning from Puerto Rico or the U.S. Virgin Islands. The rooms and restaurants at this place are at the Motel 6 level. over a year ago kafraser7. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Additionally, Melia Hotels International is providing free travel insurance with all reservations. Find serene natural landscapes and inviting blue waters at Conrad Punta de Mita, now providing onsite PCR and antigen testing for all guests. Under Playa's program, the free testing will be available to guests who stay at least three nights at its Mexico or Dominican Republic resorts and at least five nights at its Jamaica properties. Hotel Testing - Vacation Express On top of all of this food poisoning from the buffet. Flat, top view. The free tests are available for up to two registered guests per room at 19 participating resorts in the Caribbean, Costa Rica, Mexico and South America. PCR COVID TEST RESULTS Review of Ocean Riviera Paradise Reviewed January 16, 2022 I travelled here with my parents, and we got unclear instructions on PCR test. He kept leaving us with excuses, and playing the field like he is busy. I was advised two days ago that the manager of customer service would be contacting us. Nothing. Meanwhile we stayed in the room with the air conditioner running 100% of the time because it could not reach a reasonable temperature while also emptying the dehumidifier about every four hours nonstop even in the middle of the night with gallons of water. Water was not replenished at the same time that the rooms were made up, they came much later in the day for the fridge. Lori A. Amaranto (main buffet) We went for dinner on Mexican night great selection and service. We were offered an insulting 25 minute complimentary spa, which neither of us enjoy, and late checkout, which we don't require. I will start on a positive note, the bed are really comfortable and the hotel is clean and beautiful, thats all for the postive lol, 4th time in riviera maya ive never had a bad service like this, and the food really bad we had to eat in the town of playa del carmen, my bath tub was broken and water goes out of the sink, no hot water in the shower , and dont even think someone gonna come to you at the pool or beach to ask if you need something lol! Airlines' NDC plans fragment distribution, Dondra Ritzenthaler on her retirement from Celebrity Cruises and what's next, No lava, no problem at Hawaii Volcanoes National Park, How All-Inclusives Redefine Luxury Vacations, Western mountain resorts are facing a demand erosion this summer, Hyatt is acquiring the Mr and Mrs Smith hotel collection, Disney sues DeSantis, calling park takeover 'retaliation', Seabourn will do a circumnavigation cruise of Africa, Enjoying the magic of Maui at Marriott's Wailea Beach Resort, A plane with 14 seat products? Both tests are available between 10:30 a.m.-11:30 a.m., daily. when requesting a different room we were told the resort was full and there were none available for us to switch to. Likewise, Posadas' La Coleccion Resorts portfolio is rolling out free antigen testing at all of its beach properties across Mexico and the Dominican Republic. Hi how much does it cost for a Covid test at Ocean Riviera Paradise ? Even so, its important for would-be jetsetters to pay attention to continually evolving guidelines, especially as the CDC has implemented a new testing requirement for anyone entering or returning to the U.S. Restaurante Blue Moon recommend it - food is excellent. Palace Resorts and Le Blanc Spa Resorts have launched free on-property antigen testing for up to two guests per room at their properties throughout Mexico and Jamaica. The testing sites and costs differ by location, with some properties offering transportation to an off-site testing facility and others arranging on-site appointments for guests. I found a fly in our ceviche at the mexican restaurant which naturally wrecked our appetite. On Cat Island, Shanna's Cove Resort, Rollezz Villas Beach Resort. on We are currently at the resort with our children, grandchildren and their godparents, which we paid for. Atlantis Caribbean beach resort at Nassau with white sand coastline and deep blue sea, Bahamas. If any additional friends or family members opt to remain at the resort throughout a guest's quarantine period, they will be granted a "special distress rate.". The Aruba resorts all have on-site PCR testing for guests, priced at $100 per test. Hotel COVID-19 Testing Sites. Simpson Bay Resort Marina & Spa offers testing to its guests as well as the guests at the Atrium, Flamingo, La Vista and Royal Palm Resort. Tests are administered by contracted medical professions and scheduled within three days of a guests departure for the United States. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Meals: we mainly ate at the Privilege Restaurant for breakfast and for lunch cant ask for better service or food. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children . Feb 02, 2023. 1 Vote They don't do the covid testing but I think they arrange it through a local clinic. Our room smells terribly of mold and has a loud dehumidifier constantly turning on and off. El Beso Adults Only at Ocean Riviera Paradise - Expedia This makes it extremely awful if you have a large group like we did or even children as the wait times were over an hour some nights. Our results never came, and we spoke to multiple people. The resorts provide onsite COVID testing at the Ocean Club East location, and results are provided within 48 hours and the fee is currently $185/person. Tests are offered for $130 per guest. Its reserved exclusively for special occasions. The resort is very nice with good restaurants and all the amenities that you require.The staff are very pleasant and helpful. Test results are delivered by email the same day. The bathroom is dirty, dark and falling apart. Gracias al hotel el servicio es excelente, sus empleados son numro uno you should be very proud. While this latest safety measure offers a little reassurance in knowing those around you have also tested negative, there really are no guarantees when it comes to travel. The company's resorts in the Caribbean and Latin America are offering complimentary on-site Covid-19 testing through May 31 for guests traveling to or returning to the U.S. (Even better if you tip). All four Couples Resorts in Jamaica are offering free onsite rapid antigen testing for guests. They don't do the covid testing but I think they arrange it through a local clinic. The seamless testing experience provides PCR results within 24 hours and antigen results within 30 minutes. Antiguas Curtain Bluff is providing in-room antigen and PCR testing. The former said it will offer free testing portfoliowide through March 31, while the latter is rolling out on-property Covid-19 antigen testing across the majority of its properties. To use our mobile site, please enable JavaScript. You could not get a cappuccino in the buffet (this is small but cappuccinos while I eat in the morning is one of my favorite things about Mexico). The water is 1 issue but the mold and mildew inside of the room is a serious HEALTH ISSUE that needs to be dealt with and shared with the public that are being put at risk to stay in these rooms. Bucuti & Tara Beach Resort and Manchebo Beach Resort & Spa. As noted above, this is a decent resort with very intenative helpful staff , but don't expect any immediate assistance with your concerns from senior management. secondly, we requested five different times to have water brought to our room. First, the safest precaution is to simply stay home. Prices may not reflect real-time pricing or availability. 0 Votes How and what company did your test over a year ago Reviewed this property Clwtravel Ontario, Canada 0 Votes Two weeks ago the antigen test was $35 USD and the PCR was approx $150 USD. Tests cost $55 per person, but the properties offer a $120 per person resort credit (on minimum three-night stays) to help offset Covid-19 testing costs required to travel to the island, and the credit can be applied to on-site rapid Antigen testing. Before you jet off to a tropical destination, know what its like to fly during the pandemic and always pack plenty of personal safety essentials. Hopefully someone from the corporate office reviews these note and take steps to change this attitude. The mexican one, Margerita, was terrible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room struggled to be below 80% even with the dehumidifier running 100% of the time. Complimentary transportation will be provided for guests from the West location to the test site. (Martintown, Canada) Additional tests available for additional charge Book via Expedia, Melia Hotels in Mexico: All guests visiting from a country requiring a test for re-entry and staying three nights or more are offered a free rapid test Book via Melia, JW Marriott Cancun Resort & Spa: Free rapid test with stays of three nights or longer Book via Marriott.com, Marriott Cancun Resort: Free rapid test with stays of three nights or longer Book via Marriott.com, Casa Velas Puerto Vallarta: Free rapid test for all guests returning to U.S. Book via Booking.com, Garza Blanca Resorts in Mexico: Free rapid test for all guests visiting from a country requiring a test for re-entry Book via Booking.com, W Punta de Mita Mexico: Two free rapid tests per room; additional available for extra charge Book via Marriott.com, Royal Sands Resorts Cancun and Playa del Carmen: Free rapid test for all guests Book via Booking.com, Planet Hollywood Beach Resort Cancun and Adult Scene Cancun: Free rapid test for all guests Book via PlanetHollywoodHotels.com, Hotel Ixtapan Spa, Ixtapan: Free rapid test for up to four guests who are returning to the U.S. Book via SpaMexico.com, La Coleccin Resorts throughout Mexico: Free rapid test for all guests Book via booking.com, Grand Residences Puerto Morelos: Free rapid test for all guests through at least July 17, 2021 Book via Booking.com, Andaz Mayakoba Resort Riviera Maya: Free rapid test for guests returning to a country that requires a negative result Book via Booking.com, Club Med resorts in Mexico: Free rapid test for all guests Book via ClubMed.us, Velas Resorts in Mexico: Free rapid test for all guests Book via Booking.com. In case of death or accident and can document support evidence. Ocean Riviera Paradise | Groupon Hotel Paradisus Playa del Carmen, Mexico | Melia.com Playa Hotels & Resorts has followed suit, unveiling complimentary Covid-19 antigen testing at all of its 17 resorts across the Caribbean and Mexico through April 30. Rapid antigen test results are available within 30 minutes, and documentation will be ready for guests to present at the airport for their journey home. The staff standing around the front thought this was mighty funny and laughed out loud at the situation. Please be assured your comments have been taken on board.Kind regards,The Ocean Riviera Paradise Management. We contacted the hospital directly multiple times. St. Lucia hotels and villasHotels and villas in St. Lucia offering complimentary Covid-19 antigen (rapid) testing include Anse Chastanet; all five Bay Gardens properties; Calabash Cove Resort & Spa; Caille Blanc Villa & Hotel; Cap Maison Resort & Spa; Coconut Bay Beach Resort & Spa; Jade Mountain; Ladera Resort; Marigot Bay Resort and Marina;, Sandals Resorts; Serenity at Coconut Bay; Sugar Beach, a Viceroy Resort; Stonefield Villa Resort and Ti Kay Resort & Spa. Hotels in Mexico's Riviera Maya offering free COVID-19 tests for Guests will also have access to antigen testing at Grupo Xcaret's parks including, Xcaret, Xel-ha, Xplor, Xenses and Xoximilco, at a cost of $19 per guest. Room service was an extra charge as well as quite a few of the liquors.. What a wonderful way to start the day and she is very pleasant to talk with. Covid test for travelers 1 year ago Save Maybe someone knows how much cost Covid PCR test for return to Canada from Ocean Riviera Paradise Riviera Maya. We walked down to the beach where there is barely any beach front available and it is covered with sea weed and rocks making the water barely accessible and unsafe. Hotels in Mexico and the Caribbean that provide COVID tests - Reviewed Please contact the property directly for further details. This FDA-authorized rapid antigen serial test enables you to collect and test your sample at home and receive results in just 10 minutes. Bahia Principe Hotels & ResortsBahia Principe Hotels & Resorts will offer guests the viral antigen test free of charge from Jan. 23 to March 31 or until regulations regarding the CDC reentry requirement change. We are still waiting for that call. Map updates are paused. PCR tests are available for all guests traveling back to Canada for a fee of $177 Canadian dollars to $443 Canadian dollars. Get away while getting your paperwork sorted to return. My favorite things to do while in Playa del Carmen, This is the version of our website addressed to speakers of English in Australia. on Mar 6, 2023 Dear Joelle, Thank you for taking the time to provide us with valuable feedback about your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some areas. An appointment is required in advance and can be booked through guest services in the lobbies of the Divi Aruba and Tamarijn Aruba. Solmar Hotels & Resorts properties in Los Cabos, Mexico, are offering on-site testing for $23 per person (tax included). No one did anything or was willing to help us get our results on time. All-Inclusive Family Resort in Mexico | Hyatt Ziva Riviera Cancun Answer Hi how much does it cost for a Covid test at Ocean Riviera Paradise ? Sometimes you head for a corner of the world where luxury resides in a surprisingly approachable way. Looking for luxury on Mexicos Nayarit coastline? Free WiFi is provided and free private parking is available. For breakfast, there is a small buffet enough of a variety to choose from as well as an la carte menu plus they bake a sweet cake which is delicious. Info about Planet Hollywood's plans are here. While soaking wet -never acknowledged-they sent us to a golf cart in the rain and we were driven by an employee who didn't know where he was going nor how to drive a golf cart-and were drenched again by the rain that had collected atop the golf cart. Recommendations are independently chosen by Reviewed's editors. All testing is at Alexandra Resort with free transportation provided from Beach House and the cost is $60 per test.At Ambergris Cay, the Collection's private island, testing is done on-site by the island's nurse. We added you to the list. We, a family of five (2 adults and three children aged 7, 9 and 9) stayed for 11 nights. 2023 Reviewed, a division of Gannett Satellite Information Network LLC. Hotel overview. The beach: beautiful white sandy beach, hardly any seaweed! AIC Hotel Group's Hard Rock Hotels and Nobu Los Cabos will be offering two complimentary on-site antigen tests per room for all existing and new reservations of three nights or more booked by Feb. 28, until the mandate is lifted. Nevertheless, we requested compensation for the disruption and inconvenience in our holiday. Should a guest test positive, the hotel will cover 14 complimentary nights for quarantine. Ready to finally use your airline vouchers to jet off for a care-free international getaway? Closet doors, drawers, shower heads, bathroom sink stoppers, wifi-nothing worked. Hermitage Bay, AntiguaThe Hermitage Bay resort will arrange for a medical professional to come to the resort to administer the PCR test three days prior to departure (turnaround is 24-48 hours). Received massages at a spa 80 minutes of pure bliss! Lastly, foodif you expect great food, it's mediocre at best. Playa's portfolio includes resorts flagged under the Hyatt Ziva, Hyatt Zilara, Panama Jack, Hilton, Jewel Resorts, Jewel Grande and Sanctuary brands. No one did anything or was willing to help us get our results on time. And to our servers: gracias a Carlos, Elizabeth, Sergio, Esteban, Miguel, Adolfo, Sarain, Alexis y Onecimo. I understand the pandemic has taken its toll but the breakfast buffet was poor, getting coffee or water in the morning was sometimes not possible until we had finished our meal. Listen to the reviews - Do NOT stay here. Very clean, spacious, friendly staff, big room, delicious foods and drinks, great gym and tennis courts, big beach, lots of pools, We were a bit curious after reading some of the reviews but we had an incredible experience! Food was ok. Room was nice. Thank you. Playa Hotels & Resorts is offering complimentary Covid-19 antigen testing at all of its resorts across the Caribbean and Mexico, including the Hyatt Zilara Cancun. These hotels are providing PCR tests and antigen tests for a fee: Barcelo Puerto Vallarta; Buenaventura Grand Hotel & Great Moments; Casa Dona Susana; Casa Velas Costa Sur Resort & Spa; Crown Paradise Club; Fiesta Americana Puerto Vallarta; Friendly Vallarta; Grand Fiesta Americana Puerto Vallarta; Golden Crown Paradise; Hacienda Buenaventura & Mexican Charm Hilton Puerto Vallarta; Hotel Mio; Hotel Posada de Roger; Hyatt Ziva Puerto Vallarta; Kristal Puerto Vallarta; Los Arcos Suites; Melia Puerto Vallarta; Now Amber Puerto Vallarta; Playa Los Arcos Beach Hotel Hotel Resort & Spa; San Marino; Sheraton Buganvilias Resort & Convention Center; Secrets Vallarta Bay Resort; Sunscape Puerto Vallarta Resort & Spa; the Hacienda at Hilton Puerto Vallarta; Villa del Palmar Puerto Vallarta; Villa Premiere Boutique Hotel & Romantic Getaway. If a Hard Rock Hotels or Nobu Los Cabos guest tests positive while at the hotel, medical assistance insurance will cover up to $150 per night for a maximum of 10 nights. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Purchases made through the links below may earn us and our publishing partners a commission. One bedlamp was falling of the wall, the bathroom got flooded when showering, we had (what looked like) poo on the wall next to the toilet. Judith was absolutely incredible, she has wonderful customer service skills and we loved seeing her around the pool. PCR tests are also available to guests for a $150 fee. While relaxation is the goal at this luxury property, area activities include birdwatching, scuba diving, fishing excursions, and Mayan ruin tours. No one knew how to help or just told us to run around without anything. If you prefer quantity of quality or decent food then this may be the place for you. Ocean Riviera Paradise reviews TripAdvisor Traveler Rating 12963 Reviews 4.5 Excellent Cleanliness 4.0 Location 4.0 Rooms 4.0 Service 4.0 Value 4.0 12963 TripAdvisor reviews Where is the Director? Mexicos Hilton Los Cabos Beach & Golf Resort is offering on-site antigen and PCR testing, with antigen tests priced at $30 each and PCR tests at $220 each. She took excellent care of us booked our restaurant reservations (at the hours we requested), arranged for special requests (for my elderly mom). The Seven Stars Resort & Spa on Grace Bay Beach in Turks and Caicos has rolled out complimentary, in-room antigen testing. Discounted PCR testing will also be available upon request. Do the they do the covid test there and how much The Royalton Luxury Resorts, Hideaway at Royalton Resorts and Mystique by Royalton Resorts brands are offering complimentary, on-site Covid-19 antigen testing at select properties throughout Mexico and the Caribbean. No one should have to go through what my family and I went through.More. All three Beach Enclave Turks & Caicos locations on Providenciales, including the Beach Enclave North Shore, Beach Enclave Long Bay and Beach Enclave Grace Bay, are offering complimentary, on-site Covid-19 testing, with guests able to take the tests in the privacy of their own villas. Seeking exclusivity for your luxury getaway? Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. When I was there in September of 2020 it was not a requirement of the US to have a test to get back in the country so I did not have to do one then. The Planet Hollywood Beach Resort Costa Rica has launched on-site PCR testing, available for a fee of $150. Getty Images / valentinrussanov, 12 things to keep you safe while traveling this summer, 10 things you should never go on long flights without. I'm positive that the resort was well aware of these issues before they assigned the room to us. This hotel is likely to sell out soon. Our rooms (2 rooms in Eden building) smelled bad and was not properly cleaned. Melia Hotels InternationalSelect Melia Hotels International properties throughout Mexico and the Dominican Republic are launching free, on-site antigen tests. El Beso Adults Only at Ocean Riviera Paradise All Inclusive Dear RubenMrst,Thank you for taking the time to write such a wonderful review about your experience at Ocean Riviera Paradise. We requested water from our Butler, from guest services, front desk and every area that we thought there would be someone who could help us. Additional rapid antigen tests are available for $20. Don't waste your money on this place. rob t (Kingston, Canada) on Feb 04, 2023 We are currently at the resort with our children, grandchildren and their godparents, which we paid for. We could not eat the food. Other then that there is not much good to say about this hotel.. We arrived 5 days ago and were put in a disgraceful room which had no air-conditioning, cigarette burns in the curtains and a unfunctional shower. We celebrated New Years Eve in this hotel and stayed there from Dec. 30th until Jan. 6th. Im so so so beyond disappointed with this hotel and would not recommend. The only pool without loud music all day is the one by the ocean. Our results never came, and we spoke to multiple people. Additional tests will be available for $19 each. Testing costs $185 per person with results delivered with 48 hours. The Waldorf Astoria Los Cabos Pedregal in Cabo San Lucas, Mexico, is providing on-site antigen for $30 per test and PCR testing for $220 per test. Please be assured your comments have been taken on board.Kind regards,The Ocean Riviera Paradise Management. Dear Josephineswe87,Thank you for taking the time to share your comments.We are really sorry for your disappointments during your break. I have never experienced this at any other resort.. anytime my boyfriend wanted Bombay Gin (costs $23 for a 26) they wanted o charge him $6USD. insanity.. Two water bottles per room per day at best is not adequate for people to be hydrated properly and healthy. The SLS Cancun Hotel & Spa will provide a COVID test for guests who need one to return home. Tell us a bit more about you so we can get to know each other better. We told guestservice about all problem but they never fixed it. All Marriott International properties under all Marriott brands in the Caribbean and Latin America (270 properties currently open) have introduced measures to provide safe and convenient testing options for travelers in line with the new CDC requirement, effective Jan. 26, for a negative Covid-19 test taken within three days of entering the U.S. The hotel has 5 outdoor pools and spa center, and guests can enjoy a drink at one of the 12 on site bars. If he worked in my company, I would fire him on the spot. Lunchtime, you have to try the tomato cream salmorejo (like a gazpacho) the best ever! The antigen test is only available to guests who book a minimum of three nights at any of the brand's properties. On their websites, some properties detail quarantine-room offerings for individuals who test positive for COVID-19 on-siteoften for much lower than standard rates, and sometimes even complimentary. Tests are available for $150 each or are fully covered under the government-provided insurance if a guest presents Covid-19 symptoms. No one did anything or was willing to help us get our results on time. PCR COVID TEST RESULTS - Review of Ocean Riviera Paradise, Playa del The four Jamaican resorts include Couples Tower Isle, Couples Swept Away, Couples Negril, and Couples Sans Souci. Ocean Riviera Paradise Questions & Answers 13,225 Reviews Ranked #92 of 340 Hotels in Playa del Carmen Deirdre S Are the Covid test done on the property? We have visited Mexico and the Riviera Maya for the last 15 years (apart from last year due to Covid) and have stayed in many hotels for Christmas & New Year and during the summer break also, so i think i can give an honest review on this hotel.Check-in,wasnt too bad took about 30mins.Room,Absolutely Terrible, smelled very damp, mould was showing through the touched up paint work that was trying to hide dark patches of damp and mould, de-humidifier running 24/7 keeping you awake most nights, humidifier needed emptying 4 times with-in a 24hr period so that will give you an idea on how damp and mouldy the rooms are.Food / RestaurantsNot the best, Ive had a lot better, mostly cold food even when you are 1st in the restaurant, waiting time for food in other restaurants on site could up to an hour then once received the food was not nice at all, we booked the privilege package and that was not worth the money, privilege restaurant was terrible, long waits for waiter, food not what you ordered when it finally arrived, gave up on that restaurant after a couple of days and then used Buffet Restaurant.COVID Safe (NOT)There were a lot of people walking around the reception area without face masks on at all, a lot of people that did wear face masks in Reception or Restaurants only had them covering their mouths only, some just wore them around their chin.I did not witness any staff member requesting people to wear their masks correctly during my 2 week stay SUMMARYOur room was damp and mouldy, it was a Health Hazard, tried to contact our TUI Rep from 23/12 until 27/12, Rep was off sick and nobody available to speak too for help, sent TUI a number of messages and emails requesting urgent help with this "Hazardous to Health" Room and im still awaiting a response to my emails as of todays date 09/01/22, I ended up dealing with the hotel assistant manager myself "OSCAR" who was very UNHELPFUL and offered me a room in the same block with same health issues, I ended up taking a video of my room showing all the damp and Mould issues using a dry brown paper bag to show up the damp on bag when i wiped it down the wall in our room, all our clothes in the wardrobes were damp and starting to smell, I then tried to contact the Direrector General of this hotel "Pilar Gomez" on linkedin and sent her a message, I also sent TUI another email detailing my findings as a H&S Advisor and pointed out the dangers of staying in this mouldy room, once i gathered all this information i showed Oscar the assistant manager at the resort and i informed him of my intensions to leave the hotel and request a flight home by TUI, He then got VERY RUDE and unhelpful and demanded i speak to my own TUI Rep who was not available, I did try and check into another hotel at this stage but unfortunately all other hotels were fully booked up!!!
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