Your sale will show as an open order in your Stubhub account. When that happens, you're guaranteed a full . Once we got into the venue we were told we had no seats that it was general admission. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Be the first one to find this review helpful. But ,I have season tix to an extremely popular college basketball program. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Dial +1 (866) 788-2482. Scan this QR code to download the app now. We keep track of all orders and guarantee delivery by the date in your account. . Original review: April 16, 2023. Re: Selling tickets with delivery delay. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. I purchased 3 pit tickets totaling 530 dollars. Thanks. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. I am in the same boat. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I'm with this person. It's looks like pure scam. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? With this same logic I could be charged a fee for sleeping for more than 3 hours. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. All Rights Reserved. Great system right ?? I went through this exact issue a few weeks back. Checking vs. Savings Account: Which Should You Pick? Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. After the switch, you will enter the email address you use to access the community in order to reset your password. We can't ask them to send tickets earlier than the date in your order details. You can always deliver before this date. A link has directed you to this review. My tickets for sale have other benefits that I can't put in listing. Family says it couldn't just 'shake it off' after problems getting In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. You'll get your ticketsby the end of the day on your order's expected arrival date. Mobile app: It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Not a very cool market price wise but sometimes it's worth the artist and experience. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Thanks! I read the FAQ but don't understand it. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. In most cases, tickets arent issued until 24 hours before the event. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. You will enter your community username and new password and done! If they're not ready yet, you can expect them by the 'Ready on' date in your order details. After the switch, you will enter the email address you use to access the community in order to reset your password. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Again, I did everything right. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Solved: Have not yet received tickets - StubHub Community so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Sorry we couldn't be helpful. Yes Their customer service isn't much help either. How do I know I can trust these reviews about StubHub? In most cases, tickets arent issued until 24 hours before the event. Is this just an excuse to try and scam that they can't send right away? Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. I bought Hamilton Chicago tickets for a show almost a full year later. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. For more information, please see our Waiting till the day of is bull****. I went on to lose both my original ticket value AND the charge to my account. Sorry we couldn't be helpful. So, option - wait to deliver at the last minute. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Unsubscribe at any time. The event is today and I still don't have my tickets : StubHub Sure you have guarantee against fraud, but that's not the point. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. I'm glad I didn't. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. We value your privacy. But when arrived no seats, they said I had general admission standing room only. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. We are changing the way you register and sign-in to the StubHub Community. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. All Rights Reserved. Did you find it helpful? I bought tickets in November and there was a "delay" in transfer. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Customer service all the way to your seat, 2000-2022 StubHub. We are changing the way you register and sign-in to the StubHub Community. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why does it out that date if closer to 24 hours? Provide the information they might require. "Stubhub is saying they cannot refund buyers because sellers . @captain-janeway - There could be several reasons as to why; some already being mentioned. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. i know there is still time but after looking at this sub my confidence is low. Stubhub is a marketplace. I said I sold my tickets already. StubHub will deduct a fee from tickets you manage to sell through its site. We can't ask them to send tickets earlier than the date in your order details. Support does not answer, there is no cancellation\refund option on the order page. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Ticket was sold and then canceled in this 3 hour period. Solved: Selling tickets with delivery delay - StubHub Community Easy sales process: Yankees still can't avoid injuries, still not hitting and blanked in 2 @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Its location on this page may change next time you visit. It may be close to the event due to ticket delivery delays. After the switch, you will enter the email address you use to access the community in order to reset your password. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. still haven't received tickets : r/stubhub - Reddit I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Bucket list site for many people let's say. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Understanding your StubHub order delivery status : StubHub All rights reserved. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Customer service all the way to your seat, 2000-2022 StubHub. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Cookie Notice After the switch, you will enter the email address you use to access the community in order to reset your password. If I'm on Disability, Can I Still Get a Loan? Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! You're protected if events are canceled. Go to 'My tickets' then Orders. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes, events don't go off as planned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is not in a seller's best interest to cause issues for a buyer at the same time. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . We can't ask them to send tickets earlier than the date in your order details. My friends have had no issues using this as well. Sign up to receive our free weekly newsletter. Get buying tips about Ticket Websites delivered to your inbox. Hi all! I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! They have nothing to do with it. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Were all stressed! I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. It is not in a seller's best interest to cause issues for a buyer at the same time. More than double the face value. OP the seller has until the "ready by" date. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. We really do appreciate the feedback though. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not getting your tickets until the day of the event has become more common with venues. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. until the fall, she was told by StubHub that she would not . Danielle is the author of this solution article. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Some venues, artists, and teams don't release tickets until a couple days before an event. Copyright 2023 Consumers Unified LLC. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. We are changing the way you register and sign-in to the StubHub Community. . The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. All both of them could keep saying is "we sent you an email." By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ticket not available until day before the show? : r/stubhub - Reddit As you might expect, StubHub charges a fee for its services. Privacy Policy. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. But, issues really are rare to happen in getting your tickets. Re: Tickets wont arrive until concert date. Third-party sellers and ticket-buying bots enrage Colorado music fans If there were, we would look for replacements first and foremost as we want you at your event. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? For more information, please see our I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. same here. Danielle is the author of this solution article. The pit tickets jumped to 400 each. The Ascent does not cover all offers on the market. Top 868 StubHub Reviews - ConsumerAffairs FanProtect Guarantee: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I will never use this company again and warn everyone I know to do the same. Some people prefer to spend their money on experiences rather than things. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. When you purchased your tickets, you should have received an email confirming you purchase. Hey @PM444! We've got you no matter what. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. What Types of Homeowners Insurance Policies Are Available? Review your order's ticket type and what its current status means (see below) I called an hour before the concert to learn that my tickets were unavailable. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Solved: Why would seller unnecessarily delay ticket delive - StubHub At 11:49am California time, tickets were available using the Live Nation . Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I was assigned 2 seats, 67&68. When will I get my tickets from StubHub? : StubHub But it won't charge you a fee just to list your tickets, so there's no risk there. How Do I Get Stubhub to Refund a Charge? - GetHuman The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Hell they got there money so send the tickets. And so if you wait until you're within a few days of a given event, you might snag a great deal. Click on 'Submit.'. If you will get credit or a full refund on your original payment method. Call toll-free from the U.S. or Canada, or chat online with support. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Click here to read our full review for free and apply in just 2 minutes. Check out our pick for Best No Annual Fee Credit Card of 2023. I was then sure I was going to get hosed. My daughter's favorite artist was coming and specifically asked me to take her. They are not a reputable company and will not help or rectify their mistakes. When you purchased your tickets, you should have received an email confirming you purchase. Listings are removed without . Explain your case the best you can. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. That way there are no issues but additionally, so they can get paid. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Today was the last straw. Sometimes, events don't go off as planned. If I would have shut my account down the first day I called none of the others would have made it through.". It should be when you pay for the tickets then the tickets should be sent . Unsubscribe easily. You may not get them until just before that date. Yes So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Customer service all the way to your seat, 2000-2022 StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Privacy Policy. We value your privacy. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Re: Tickets wont arrive until concert date. There are still tickets available it is just a very slow process," Smith Tweeted in March. It should be when you pay for the tickets then the tickets should be sent . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Obviously AVOID IF YOU CAN. Great question. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. I was unable to get tickets through Ticketmaster as it had sold out. Not getting your tickets until the day of the event has . and our Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Chat with the representative until a refund has been issued. All Rights Reserved. The Ascent's Definitive Credit Score Guide. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Seems like nothing but questions on this site with no answers. and our Copyright, Trademark and Patent Information. Yes Has anyone experienced this? Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? I have sold ticket many times before, this is not my first time, never had a problem. Scan this QR code to download the app now. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Our content is intended to be used for general information purposes only. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. This info is used to verify your account. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. So sorry again for the concerns! Rather, those fees can fluctuate based on factors such as ticket price and demand. Apparently sometimes it's out of their control. Also, who has a printer sitting around in the room when they travel? No. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Will my tickets arrive in time? but we will do all that we can to help you out. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Some venues, artists, and teams don't release tickets until a couple days before an event. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Let us know if you have any other questions or concerns. We have not reviewed all available products or offers. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Help us improve this article with your feedback. Unsubscribe easily. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. In fact, this card is so good that our experts even use it personally. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? i have enough stress in my life as is, just want to sort this out and be done with stubhub. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword same here, what I have learned is that someone can advertise tickets to sell, without having them. I was on hold with customer service for two and a half hours . This is based on when the seller told us they'd have the tickets. I've been on the phone with them 4 times now to get things resolved. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Selling tickets on StubHub and delivery expectations And if so, you may be curious about StubHub if you've never used it before. by Maurie Backman | The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Hey jbsmith! This is based on when the seller told us they'd have the tickets. What would be a reason for a seller to withhold tickets until night before the show? As this date approaches, you don't need to contact us. That means when you buy or sell tickets, they are only the intermediary. Lindsay is the author of this solution article. Why would seller unnecessarily delay ticket delivery? In most cases, tickets aren't issued until 24 hours before the event. Hell they got there money so send the tickets. Sorry for the confusion. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Randy Miller | NJ Advance Media for NJ.com. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Ticket buyers and sellers say StubHub owes them after widespread event
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