We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. See more More legroom, more style In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. Privacy policy | Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. Accessibility | We'll be in touch with you if your holiday is affected. Cookie statement | Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. Get ready to fly. Please check and try again. Please have your booking reference to hand when you contact us. Are you travelling with Virgin Atlantic Holidays? Accessibility | Presumably if they go under I won't get anything and I just think that's wrong. Sorry, we don't seem to have a refund request based on the details you entered. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Your itinerary has been emailed to the following address. Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. When the customers provide the new name follow the steps below. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Post your sample using the included pre-paid return envelope. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. . So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. 120 for Premium Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. Terms and conditions | PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. Use value of original ticket towards a new ticket is allowed. Accessibility | The remaining fare difference after we have waived those amounts. Crawley For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. Did you book directly with us on the phone or online? This method looks for proteins from the virus rather than molecular or genetic indicators. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Refunds permitted should one of the following apply: 2. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). Accessibility | Your Travel Voucher has the same value as your original booking. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. Travel advice . Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Terms and conditions | Replacement customers are permitted per ticket within a PNR. In the UK, Project Screentake the stress out of finding which tests you need for travel. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. It is the only airline threatened with action by the Civil Aviation. Terms and conditions | Canadian tariffs. If youve missed a payment or just need a little more time, don't worry. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. You may not need to pay any difference in the fare either see the table below for more on that. ***For one-way trips, apply 50% of the respective amounts. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. Many Virgin Atlantic flights have been cancelled in the Covid pandemic. All flights booked using your customers Open Ticket must completed by 31 Dec 2023. Email us at consumer.champions@theguardian.com. We'd like to say a big thank you for your patience and understanding during recent months. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Prices from 17with up to 20% off for Virgin Atlantic customers. You could try complaining to Virgin. You can now rebook through our new web messaging service from 8am to 8pm UK time. If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. Nothing. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection.
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