The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. If this feature is not listed, it may not be enabled. Help Me Grow. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Many of you are approaching the time to reset your user password. We also recommend clearing your cache/history periodically. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Cyber Best Practices document for more information on this topic. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. For instructions on how to do that while working remotely, visit: remote work FAQs. http://www.office.com/. As always please consult with your doctor before starting any exercise. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The device allows for remote access and does not require any additional configuration. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? It looks like your browser does not have JavaScript enabled. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Monday Friday8 a.m. 5 p.m. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Many of you are approaching the time to reset your user password. TTY Support Line: 866-277-5669 Make the choice to maintain your health today to better enjoy tomorrow. Link to DoIT Health and Wellness. both Illinois residents and out-of-state users. Then follow the steps below for the download. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Please be aware that there are known issues this morning with the Citrix login page. Many of you are approaching the time to reset your user password. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Visit our Site . Email: DoIT.Helpdesk@illinois.gov. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Happy Friday! Questions about State of Illinois Digital IDs? This system is for authorized users and official business only. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Central Complaint Registry. Staff will respond to service requests during the published business hours. Please remember to practice good cyber security during this time of heightened public health alerts. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Technician and Administrative accounts should not be registered. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. It looks like your browser does not have JavaScript enabled. This will prevent unidentified telephone connections (i.e. Watch for communications written in broken English. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Phishing attempts are on the rise and one simple click can put the entire organization at risk. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Report all suspicious activity to DoIT.Security@illinois.gov. If they are asking for information from you, be safe and exit the email or text. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Remember to mute your microphone when on a Webex call and you are not speaking. Tara.Kessler@illinois.gov. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. Instead go to your account on the trusted website to see if your account needs any attention or additional information. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Follow the procedures here. TTY Support Line: 866-277-5669 For more information visit the Remote Work Health and Wellness page. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Related Resources ATSR Guide Telecom System Specialists Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. More information is posted on the DoIT Remote Work page. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. If they are asking for information from you, be safe and exit the email or text. 1-800-843-6154 Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Find all your public health related information at one secure site. - Staff will escalate to management as required. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. These are examples of when a helpdesk ticket is needed. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Industry best practices guide secure service delivery to agencies. Use this link if you need to manage or reset passwords. Verify senders of texts, email and phone calls. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Who can I contact? Call the IDPH Helpdesk at (866) 220-5247. DoIT targets to provision in accordance with Request Fulfillment guidelines. Grace B. Hou, Secretary. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. IDHS Office Locator. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Users working from home using Citrix should perform regular resets of work PCs. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Remember not to shut down your PC at the office. All past Reminders of the Day are posted out here, as well. There are many FREE Apps and online/virtual options available at this time. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Webex is your go to for all your Remote Work meeting events. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. A good tip is to clean up your screen as you go. Note: This system is intended for personal user accounts only. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Recover a Digital ID Did you forget your password? Thank you for your patience. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Subject: Escalation Request - REQ Ticket # Provide the Incident number. See below for a complete listing of all the reminders for making working from home easier. We must all do our part to strengthen cybersecurity. call in user 1) from joining the meeting. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Employees may logon with their state credentials (e.g. call in user 1) from joining the meeting. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. The email should contain supporting documentation for escalation. Grace B. Hou, Secretary IDHS Office Locator. Check out the Wi-Fi hotspot map to find a connection near you. Grace B. Hou, Secretary. For easy remote access to your Outlook email from any device, try office.com. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Grace B. Hou, Secretary, IDHS Help Line TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Dont forget to mute your connection upon entry to the meeting. For instructions on how to do from remote visit: remote work FAQs. This is especially true in our current remote work environment combined with heightened public health alerts. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Agencies who have adopted Office365 can access these resources by going to May 20, 2020Webex is your go to for all Remote Work meeting events. You may have to clear cache/history or reboot the device a few times. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. " " has been revoked. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Illinois Adoption Registry. If possible, use Chrome rather than Microsoft Edge. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Category: Go to your account on the trusted website to see if your account needs any attention or additional information. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Benefit Choice is open thru the end of May 2020. No password resets will be conducted over the telephone by DoIT CSC staff. Please follow the procedures here. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. -Staff will escalate to management as required. Here is the fix. Is a program bug keeping you from being able to accomplish your work? It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Remain on Cyber Alert! Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. If you are using a personal device to work from home you should be using Citrix Remote PC Access. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Contact Information. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Chicago: 312-814-DoIT (312-814-3648) All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. More information is posted on the this page. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. The top tip when on a web conference is to mute your phone when not speaking.
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