Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. The broadband blue light isnt coming on either. 01-05-2019 on If not then I'll go for the full factory reset deleting recordings. Hi@SiGreenwood thanks for sending over your details. Press and hold the reset button on the right-hand side of the box. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Release both buttons a few seconds after the BT logo appears on the TV screen. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. With regards to the non loading, this is normally a sign of a catastrophic failure. YouView TV Ltd 2023. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Update: Looking at some of the advice on this site, I have tried some of the reset options. I've tried all the options on Matainence Mode and get an error all the time. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Glad our loyalty colleagues were able to help. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. 04-04-2020 The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Are you currently in a TV contract with BT ? 05-07-2022 If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). David If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Go to the main menu by pressing the blue Home (or YouView) button on your remote. on Thank you so much. If you're not and you don't, it's time to go shopping. We followed the user guide instructions and Googled every possible solution without luck. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Visit our full contacts page here. Thanks for posting back with what seems a positive result. 04-04-2020 My husband . Instructions for doing this can be found here: Mine has just started doing the same thing. I'll let @JohnC2 as he isn't in the office today. You do not have permission to remove this product association. It just seems to get stuck on the YouView loading screen forever. on Thanks in advance for any help you can give, on 14-12-2020 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. All rights reserved. You may be able to get it working again by going into Maintenance Mode and performing a reset. 23-04-2019 The new box should be with you on Monday. Hi, im hoping someone can help me please. 01:40 PM. p.s. I can't tell you what the model or software . I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. It looks like you're new here. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 06-05-2019 The box light will turn blue, Press the button on the top of the box. Not sure what box model you have? By selecting Accept, you are agreeing to our cookies. on Switch power off by removing the power cable. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Either way, the box is effectively dead. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 10h40. IThanks for that, I'm surprised it lasted less than a year. Switch on the power switch on the back of your box and a red light should appear on the front. p.s. Need help with these connections? You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. I've sent you a Private message explaining how you can contact the forum moderation team. Registered in England. Sign in or register to get started. Worked fine until last night. It just seems to get stuck on the YouView loading screen forever. The different options available are displayed below. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. I will also have had a BT Youview box from BT just under 6 months now. on Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. The broadband still keeps dropping. 24-04-2019 I take it you arent on a YouView contract with Plusnet, or you would have their box? Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 04-04-2020 04-04-2020 Internet/USB Recovery, keep recordings. 14-12-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. Ive done a factory reset to no avail, any ideas? I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Model number 91-00438. See our connection guide. My YouView box no longer starts up. 04-04-2020 you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on This first happened about a week ago. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 21h23, on Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. on 17h30. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM However, this time, that remedy does not seem to work. Me too, on my DTR1010. All rights reserved. on Cheers . Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. / 3.3.168: Complete: BT: Leon, did you use the delete recordings option or keep them? If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Ive made quite a few recordings, although none in 4K yet, all with no problems. You view box stuck on loading page. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Internet/USB Recovery, delete recordings. on on The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. 13-04-2020 To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. It looks like you're new here. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. YouView box not booting. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. All rights reserved. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Youview box used to work, no problem with other gadgets. Do you have a current BT TV subscription? YouView+ UHD box stuck loading and needs full factory reset. 8h37. My YouView box no longer starts up. Model number 91-00438. To check for a software update, follow the steps below: Press the YouView button, select settings . Thats not meant to happen. 12:11 PM. I'm with PlusNet fibre using a TalkTalk box. 22h00, on - edited We haven't changed anything. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. on - edited Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Until I saw this thread, I was blaming that for this symptom. 17h17. There are various different levels of reset modes 2 (factory reset keeping recordings) . So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Many thanks. Go to the Information & Reset sub-menu. 02:18 PM. It took 2 full resets before the box started working again. 03:09 PM. Release the down button and press the power button to say yes. Sign in or register to get started. If it does then you have the original Humax DTR-T1000. This happened to me a couple of weeks ago. I have had a retail Youview box almost two years now and have had very little problems with it. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I've tried that about 15 times now, to no avail. Unplug and reconnect power to yourbox. You'll now see a warning screen. Follow these steps: Turn the power on using the switch found on the back of your box. Have you upgraded recently ? At that time, I switched it off and left it unplugged for a minute or two. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 20h29. . Read our cookie policy. 17h16 If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Within three seconds press and hold the power button on the front of the box and hold both buttons. 04:00 PM. My box has a repeat problem. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. 14-12-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16h45. If this does not do the trick, then your device may be due for a software update. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Factory reset, keep recordings. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Check here: https://community.bt.com/t5/notes/privatenotespage, on Yes everything seems to be working correctly. You can print a freepost label to eturn the box if you wish. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. I'm really glad to hear you've received the new box and all appears to be well. Humax have a reputation for being the best Freeview / Youview boxes around. I'm really glad to hear you've received the new box and all appears to be well. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. http://videos.youview.com/support/maintenance_mode.pdf. If you speak with our customer loyalty teams they can add This to the account for you. OpenReach engineers to the house. Thanks. It is a bt youview box. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. By continuing to browse, you are agreeing to our use of cookies. The third one might be fine. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. When I powered it back on, it seemed to work again. I would still be inclined to get it replaced under warranty. Me too, on my DTR1010. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. 12-04-2020 05-07-2022 12:54 PM, on on I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Hi, no I don't have a subscription. 17h00. YouView TV Ltd 2023. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Select Update Software. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 17h05 Until I saw this thread, I was blaming that for this symptom. 15-12-2020 As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. T1000 boxes have a reputation for premature hardware failure. 14-12-2020 It is described at. I think that hardware failure is a possibility. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. on With regards to the non loading, this is normally a sign of a catastrophic failure. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Make sure you keep the box in standby. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. I believe there is a maintenance mode which you can get into, which may give you more recovery options. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 24-04-2019 When I powered it back on, it seemed to work again. 11h53, on Give it a couple minutes to get itself ready and then it should load as usual. 04-04-2020 Then find your instructions below. on 9h42. If so have you had a chance to test it yet and with large recording on in 4K? Hi@SiGreenwood Did you receive the new box OK? Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Factory reset, delete recordings. Already know your box model? Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Turn the power on using the switch found on the back of yourbox. This can be causes by it being knocked while it was turned on. on YouView TV Ltd 2023. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 04-04-2020 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. 04-05-2019 04-04-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. You may be able to change the hard disk inside. The Ethernet cable is securely connected to the Ethernet port. 01:04 PM, on 17h06. 9h11. We have a tv contract with bt. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. From My Account you can also check your connection and test your line for any issues in the Service Centre. Myview recordings and scheduled does the same. This can be causes by it being knocked while it was turned on. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. We use cookies on our website. Select Software Information. I'm happy the new box is working well. 04-04-2020 The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 02:48 PM, on A YouView Box FAQ. This site uses cookies. on 03:34 PM, on 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on There are various different levels of reset modes 2 (factory reset keeping recordings) . My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? It is a bt youview box. We know how important recordings are so we do offer options to keep your recordings. (As fine as they ever do on my poor internet connection lol). Visit our full contacts page here. 14-12-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Thanks, are you saying that you think the hard disk has died then? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. They are known for gradually dying like this. Hi, thanks for your reply. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. mode 4 (interenet reset keeping recordings) are the ones to consider. 06-05-2019 . Make sure you keep the box in standby. It is described at. (Yes, I have pressed the 'Me Too' button.) (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Any suggestions/information gratefully received. Remember all of your recordings and personal data will be deleted. Hope you're keeping well in these strange times! If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. I am now trying a full factory reset. Are you familar with perforing maintenence mode resets on Youview boxes? Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. You would be indeed wise to get your money back. Only change is that I had to switch channels on broadband recently. on Yes I received my new box and it all seems to be working fine. More info. If youd like to join in, please sign in or register. Hi John. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. 15-12-2020 For help with your TalkTalk TV box, channels and apps. 01-05-2019 on This is the first problem that's a bit of a killer :-(. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Update 2: Have tried software reset (recommended) and both factory reset options. on In the latter two cases, a message on-screen literally says sorry, selected option failed. 25-04-2019 The hard drive sounds like its trying to do something but nothing happens. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 12h21. Give it a couple minutes to get itself ready and then it should load as usual. 05-07-2022 If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help?
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