After seeing your provider, you can login to the MHS Genesis patient portal and view any medications in the system that need to be activated. https://patientportal.mhsgenesis.health.mil/. If you have are assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA Fort Sam Houston), MiCare (for JBSA Lackland and JBSA Randolph) or by contacting the clinic you are assigned to. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Suite 5101 Remember to write down/be prepared to provide prescription numbers when calling in refills. Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. To further expedite the filling of hand-written prescriptions, ensure thefollowing is written on each prescription:Current as of 6 May 2013Patient namePatient Date of BirthPatient phone number and addressDrug allergies (if any)Sponsors Social Security NumberA prescription drop box located at the BX Satellite Pharmacy can be used when thepharmacy is closed, or if you want to avoid the wait during business hours. Refills: Refills are called in through our automated refill line at 843-963-6833. 221 3rd St. W JBSA - Randolph, TX 78150 Call-In Refill Pickup Randolph Base . 59th Medical Wing > Home In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. Why do these need to be filed? Most prescriptions are ready in two duty days. Below is a list of preferred diabetes testing supplies (blood glucose meters and test strips) you can receive from an in-network pharmacy. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. These process updates will allow the 59th MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. 7:30 a.m. - 4:30 p.m. Randolph Main Clinic (U.S. Air Force photo/59th Medical Wing Public Affairs), Joint Base San Antonio-Lackland and JBSA-Randolph Pharmacy teams are updating processes to improve support to beneficiaries. Members should fax form to 1-866-388-1766. Complete this printable form to ask us for a decision about a prescription drug and your specific plan coverage. This simply means that a pharmacy team member has reached your request within the queue to activate and has activated any medications in your profile able to be activated at the time of the request. Phone: 210-652-4127 Process Update #5 - Phone line deactivation. With a $17.7M annual budget, the group averages 8,320 outpatient visits,38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films permonth. English. The group consists of 367 personnel in 8 buildings. JBSA-Lackland and Randolph Pharmacy teams are updating processes to improve support to beneficiaries. Air Force SMART program sustains readiness and currency through tailored training. Process Update #2 - Routine medication turnaround times. Process Update #3 - Urgent Prescription Process. A search can tell you: Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) Where the prescription can be filled Copayments and limitations, such as prior authorization Coverage review requirements and forms Alternative medications, including costs Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1p.m. on the third duty day from activation. As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. The Randolph AFB base guide has information for service members and families. 1. *** Updated formulary drug lists are posted on the Joint Base San Antonio web site:www.jbsa.af.mil. A couple of times computer upgrades have caused a bit of concern, but the personnel have always been great. TRICARE is a registered trademark of the Department of Defense (DoD),DHA. Edwards uses weight lifting and physical activity to improve his physique and relieve stress. The pharmacy teams will use existing space and capacity to create an internal Urgent Care Pharmacy to optimize the process for obtaining urgent medications. Tidewater Market Saves by Integrating and Optimizing Pathology Services. How do I know if I have medications ready to be activated? Activating New Prescriptions - Any routine medications will be ready after 1:00 p.m. on the second duty day from activation. If those are correct, ask to have their office manager put in a ticket with their e-prescribe vendor. Hours of Operation: 7:30a.m. to 4:30 p.m., Monday-Friday The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Currently there is no functionality to activate new medications or refill existing scripts on the Portal. 630 3rd St. W The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. The pharmacy will then activate prescriptions received electronically from on- or off-base providers received within 14 calendar days. To speak with pharmacy personnel call (210) 652-4127 and select option #2 for the Base Exchange Pharmacy, or option #3 for the Main Clinic Pharmacy. JBSA Lackland and Randolph Pharmacies implement changes to improve Prescriptions faxed from physicians offices are accepted (except Schedule II Controlled Drugs). JBSA - Wilford Hall Ambulatory Surgical Center, Texas78236 Such links are provided consistent with the stated purpose of the web site. The 633d Medical Group and McDonald Army Health Center Womens Health Clinics now offer walk-in contraceptive care, in compliance with the Defense Health Agency mandate, to promote better family planning and enhance readiness capabilities for active-duty women and beneficiaries. Joint Base Charleston > Health Services > Pharmacy - TRICARE Therefore, please put aside cell phones before approaching thewindow. Are you sure you want to delete your template? These process updates will allow the 59 MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. Sign up for Express Scripts Home Delivery Randolph Clinic Health Services Reid Clinic Pharmacy Formulary (medication availability) Manage Your Prescriptions TRICARE Pharmacy Program TRICARE Formulary Search Tool Contact Us Hours: 7 a.m. to 4:30 p.m. Telephone: 210-671-9637 Don't forget to keep your family's information up-to-date in DEERS. Nestled in the northeast corner of San Antonio lies Joint Base San Antonio-Randolph or the Showplace of the Air Force. The breathtaking Spanish colonial architecture on display could be one reason for the flashy nickname, or it could also be the almost constant displays of air superiority occurring overhead. Joint Base San Antonio; Fort Sam Houston; Randolph Air Force Base; Lackland Air Force Base; Camp Bullis; . Urgent medication activation will no longer be an option available using the Q-Anywhere system. 210-652-6742. JBSA-Lackland and JBSA-Randolph pharmacy teams are updating processes to improve support to beneficiaries. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. Randolph Clinic 2 Reviews Randolph AFB (Joint Base San Antonio) - 221 3rd St West, Bldg 1040, Randolph AFB, TX 78148 Appointment Line Phone 210-916-9900 Randolph Pharmacy 210-652-6742 Information Desk/Patient Advocate Phone 210-652-6403 Randolph Medical Website JBSA Pharmacy Website Mon 0730 - 1630 Tue 0730 - 1630 Wed 0730 - 1630 Thu 0730 - 1630 Off-base providers should electronically prescribe to DoD Randolph Pharmacy. The Randolph pharmacys National Provider Identifier (NPI) is 1861800567. Randolph AFB (Joint Base San Antonio) Directory - Pharmacy Electronic Prescriptions: DHA Pharmacy Operations Support Contract Data Management Team . To obtain refills, patients will still call the Refill Line at 210-292-9995. The 359 MDG pharmacies are open Monday through Friday 0730 1630, but are closed Federal holidays, Family Days, and at 1200 hours the last Wednesday each month. Select Option 2 for the 24/7 ScriptCenter Kiosk. 221 3rd St. W Mon-Fri 0730-1630. Telephone Number (s) 210-652-6403 Location 221 3rd Street West, Randolph Air Force Base, Texas 78150 All rights reserved. How long do you hold my prescription? Randolph Air Force Base | Military.com Urgent medication activation will no longer be an option available using the Q-Anywhere system. With a $17.7M annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month. The pharmacy teams recommend patients initiate medication renewals/refills as early as possible using the following timelines: Per TRICARE, refills can be called in when 75 percent of the issued supply has been used: Medication renewals will need to be initiated with your provider so please ensure adequate time is allowed for that process in addition to the timelines given above. All JBSA pharmacies, to include JBSA-Lackland, JBSA-Randolphand Brooke Army Medical Center,will only accept electronic prescriptions for controlled substances. Focusing on treatments for cancer and rare diseases, we believe in care that's designed for each patient's needs.. Our specialty pharmacy's compassionate, patient-first approach helps people navigate the fragmented healthcare . JBSA-Lackland, JBSA-Randolph pharmacies implement changes to - TRICARE Select Option 1 for pharmacy inside pickup. Refills ordered prior to1200 hours on a duty day are ready for pick-up the following duty day. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. No. One donation can save up to three lives. New/Renewal Prescriptions Currently, the demand for pharmacy services exceeds what the 59 MDW is resourced to provide by approximately 26%. Reeve was assisted by Lt. Col. Cassandra Burns, 88th Medical Group pediatric neurologist, after being diagnosed with a rare case of cerebral folate deficiency at four years old, along with being diagnosed with down syndrome at birth. These process updates will allow the 59th MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. In alignment with Texas state law, paper prescriptions for controlled substances will no longer be accepted. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. We are pleased to be the fastest-growing Air Force pharmacy for the past ten years while maintaining the provision of world-class patient-centered care. To obtain refills, patients will still call the Refill Line at 210-292-9995. USA. The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. Members should fax form to 1-866-388-1767. JBSA Lackland and Randolph Pharmacies implement changes to improve - AF Department of the Air Force outlines new Body Composition Program for Airmen, Guardians. These numbers are also located on top of all prescription labels. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Aug. 16, 2022. Your provider can submit the form electronically, by fax, or by phone. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for arefillwill be ready after 1p.m. on the third duty day from activation. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within oneto twohours of initial check-in. New or renewal prescriptions are usually ready for pickup within two duty days. At the same time each prescription is important from ahealthcare and safety perspective. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. In alignment with Texas state law, paper prescriptions forcontrolled substanceswill no longer be accepted. (Courtesy Photo). The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about Reeve completes a 2022 summer triathlon. The Military Health Systems new electronic health record system, MHS GENESIS, will deploy for more than 390,000 beneficiaries in the Defense Health Agencys Tidewater Market on Jan. 21, 2023. Randolph AFB Pharmacy Website. 59th MDW adjusts pharmacy services and hours Military pharmacies are staffed based upon how many prescriptions go out the dispensing windows, so any prescription returned to stock is unsupported labor. I have been getting my medications from the BX pharmacy since it first opened. Participation costs you nothing, and may even fulfilldeductable requirements should you later need healthcare coverage under thatinsurance. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. The following process updates will take effect Sept. 6, 2022: Placeprescriptions in the envelope provided, and fill out the information requested on theenvelope. Q5. JBSA-Lackland, JBSA-Randolph pharmacies implement changes to - AF By continuing to use our site, you agree to our Privacy Policy and Terms of Use. Hosted by Defense Media Activity - WEB.mil, For 90-day supply medications, the refill can be called in 21 days prior to running out of medication, For 60-day supply medications, the refill can be called in 14 days prior, For 30-day supply medications, the refill can be called in 7 days prior. You may not be registered within the pharmacys will call system to notify you once your medication is completed and ready for pick-up. Please proceed to your preferred pharmacy, Lackland or Randolph, for ALL urgent medication services. Satellite Pharmacy: Open to all beneficiaries, refill pick up only. Phone: 210-652-4127. The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. Some documents are presented in Portable Document Format (PDF). 4 Easy Steps for Searching Your Formulary Type the name of the drug into the search box Click "Search" Randolph Printable Formulary - Randolph Air Force Base - YUMPU Women's Health Equity is a Real Focus for DOD, Mullen Says. the last Wednesday of every month for mandatory readiness training. After-hours access can be obtained by coming through the FEC entrance. 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Call the site you selected for medication pickup. Can I activate/refill my prescriptions using the MHSGenesis portal? As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. This contactless, automated locker allows beneficiaries to pick up prescriptionrefills24/7 at their convenience. Drug Formulary Current as of 11September 2012 ***Updated versions of our drug formulary can be obtained at the Joint Base San Antonio web site: www.jbsa.af.mil. Wright-Patt doctor finds treatment path for military child with rare neurological condition. JBSA-Randolph is the Air Forces premier base for pilot instructor training and combat systems officer training. This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. (U.S. Air Force Photo by Staff Sgt. Visithttps://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. The following process updates will take effect Sept. 6, 2022 Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. Magazine: Randolph Printable Formulary - Randolph Air Force Base. Randolph Air Force Base ID/CAC Card Processing. The Pharmacy at Randolph AFB is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area. After-hours access can be obtained by coming through the FEC entrance. Access your formularies here or search a drug via the search tool. Please use one envelope for each patient. The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. Performing this action will revert the following features to their default settings: Hooray! Remember to write down/be prepared to provide prescription numbers when calling in refills. Our fax number is (210) 652-3516.Refills are ordered by phone or online at www.tricareonline.com. A PDF reader is required for viewing. Location:559th Medical SquadronClinic I was told I needed a Prior Authorization (PA) to get my medication. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. Randolph Clinic - 359th Medical Group website. All JBSA pharmacies, to include JBSA-Lackland, JBSA-Randolphand Brooke Army Medical Center,will only accept electronic prescriptions for controlled substances. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. Call-in activations will be turned off. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. A2. Both pharmacies are closed Federal holidays,Family Days, and at 1200 hours the last Wednesday each month.To speak with pharmacy personnel call (210) 652-4127 and select option #2 for the BaseExchange Pharmacy, or option #3 for the Main Clinic Pharmacy.Military Treatment Facilities are required by law to collect information about ThirdParty Insurance. Defense Health Agency guidance for complex medical markets with multiple MTFs, such as San Antonio, is to not process any prescriptions in advance. Process Update #5 - Phone line deactivation. An official website of the United States government, The Premier Installation In The Department Of Defense. Funds collected are sent to the Randolph Clinic, where it is used toenhance your healthcare. Pharmacy has patient surveys available at each window we want to hear how you feel about our services as well as your experience at ourpharmacies. Visit, The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. Individual patients may use multiple pharmacies based on what is convenient. Find theright contact infofor the help you need. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Such hyperlinks are provided consistent with the stated purpose of this website. Refills called in after 1200 or on weekends will be ready the second duty day. Updated pharmacy hours and procedures - 59th Medical Wing Suite 5101 (Courtesy Graphic), This graphic illustrates the medication turnaround times patients can anticipate with the pharmacy process changes being implemented beginning Sept. 6, 2022. Sometimes, Express Scripts requests additional information from the provider. Refills are ordered by phone or online at www.tricareonline.com: refills ordered prior to 1200 hours on a duty day are ready for pick-up the following duty. Q7. The Department of the Air Force is establishing new Body Composition Program standards for Airmen and Guardians after the abdominal circumference was removed from the Air Force-specific Physical Fitness Assessment in 2020. Prescriptions called in before 0900 will be ready for pick up the following duty day (JBSA Lackland and JBSA Randolph) and ready in 3 business days (JBSA Fort Sam Houston). DISCLAIMER TO EXTERNAL NON-GOVERNMENT WEBSITESThe following page contains numerous external links to social media sites of various mission partners and organizations affiliated with Joint Base San Antonio. Closed for readiness training Wednesdays until 9:15 a.m. 210-652-4127 The appearance of commercial external hyperlinks does not constitute endorsement by Joint Base San Antonio, the United States Army, the United States Air Force, or the Department of . 2. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within oneto twohours of initial check-in. As part of the Defense Health Agencys Tidewater Market, the NMCP laboratory provides a comprehensive range of anatomic pathology, blood bank, and clinical pathology services to eligible beneficiaries in the Tidewater region. Call the automated refill phone system at (210) 292-9995 or (800) 469-7170. No prescription is dispensed until a pharmacisthas verified the final product. (Courtesy Photo by ASBP). (210) 652-5321. Randolph AFB (Joint Base San Antonio) Directory - Randolph Clinic Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. If left prior to 1600 hours,prescriptions are ready for pickup at 1200 hours the next duty day - or on the secondduty day if left after 1600 hours, or on weekends. Please proceed to your preferred pharmacy, Lackland or Randolph, for ALL urgent medication services. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. 1040 Randolph AFB, TX 78150-4801 Get Directions Randolph Clinic - 359th Medical Group website 1-210-652-6403 Monday - Friday: 7:30 a.m. - 4:30 p.m. Closed from noon - 4:30p.m. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. How can I request refills from the 359 Medical Group Clinic Pharmacy at Randolph AFB? The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Please proceed to the pharmacy to ensure your phone number is correct/added/updated. JBSA-RandolphDrug FormularyWelcome to the Randolph Clinic Pharmacy!Time spent at the pharmacy window is an opportunity for you to ask questions andobtain information. A3. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. Process Update #4 - Only electronic controlled substance prescriptions. Clinic Pharmacy: Open to all beneficiaries. Remember to write down/be prepared to provide prescription numbers when calling in refills. How do I turn in my paper prescription? All JBSA Pharmacies, to include Lackland, Randolph, and BAMC, will only accept electronic prescriptions for controlled substances. The drug formulary is a list of medications covered by your Humana insurance plan's pharmacy benefits. JBSA - Randolph, TX 78150 Randolph Printable Formulary - Joint Base San Antonio. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. Joint Base San Antonio > Resources > Medical > JBSA Pharmacies English. Randolph Printable Formulary - Randolph Air Force Read more about cream, ointment, pharmacy, oint, randolph and base. *Urgent medications include short course acute treatments to include pain medications (Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. Such hyperlinks are provided consistent with the stated purpose of this website. When a disaster strikes, blood is needed immediately, there is no time to wait for donations. Currently the turn around time for paper prescriptions at JBSA-Lackland is 4 duty days. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Currently, the demand for pharmacy services exceeds what the 59th Medical Wing is resourced to provide by approximately 26%. In alignment with Texas state law, paper prescriptions for controlled substances will no longer be accepted. An official website of the United States government, Office of Research and Technology Applications, https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy, Hosted by Defense Media Activity - WEB.mil, For 90-day supply medications, the refill can be called in 21 days prior to running out of medication, For 60-day supply medications, the refill can be called in 14 days prior, For 30-day supply medications, the refill can be called in 7 days prior. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (Lackland) or 833-258-0792 (Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1:00 p.m. on the third duty day from activation. Activating New Prescriptions- Anyroutinemedications will be ready after 1p.m. on the second duty day from activation. JBSA Randolph, TX, United States 78150-0000.
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