By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The customer service department has resolved our complaints and we now wish to retract the above statements. to find out its value. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. They sound terrible. Bravo! In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. 182 likes. Please don't get sucked in like we did. My husband is mexican and we bought with Bliss REsorts on November 18th, 2013. unethical behavior - nightmare company - stay away. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). Concierge service: Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. In my opinion this is a nice resort, unfortunately they are liars and thieves. We truly appreciate your preference and welcome you to our family! The manager then said that he would not bring me anything that was not real or true, that Grand Mayan Nuevo Vallarta is a reputable company that would be held responsible! Hiding negative complaints is only a Band-Aid. about them, take a look: It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. In fact, i have just seen the youtube video the philanthropist and his mayan empire, which is an indicment of the entire fraudulent mayan sales process. So for clarity, I asked the sales person, Darryl **, what locations were available at that price. As incredible as it sounds it's true. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Thank you, you have successfully subscribed to our newsletter! I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. What the company does say is that those promises made by the sales team are not consistent with the timeshare contract, and therefore Vida will not support the representations made by its sales teams. Unfortunately I own a Mayan artifact of their deceptive past. Knowing I was feeling ripped off they send me a list of scammers. You can see by the floor plan attached how they deceived us. Submit a complaint and get your issue resolved. After hours and hours, again, to get out of there, we signed (stupid I know!). Who knows if that is true either? This will surely increase the credibility of your complaint. We have been informed about your comment. We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives I was pressured to sign a contract, and i was also scammed, they never did what they promised. I was told me that through one of We purchased in October of 2017 and used our membership in March of 2018. She has the email of the Representative. They said that their concierge would handle everything, all reservations, with the exchange companies. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us a few thousand dollars. But after reviewing the internet, sadly im not alone. Clause 1 of recitals explains this clearly. - Vida Vacation Club. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. Theses are a joke - they are virtually worthless. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. Certificate since early this February and after several unsuccessful Tel calls & Emails, she emailed me 3 weeks later stating I need to wire additional fee for activation which I refused. I also asked for a copy for our records. Yes Mrs. Ford is guilty of believing the Vida sales team. This is a very expensive timeshare but it is of the highest quality and has many happy owners. Well guide you through the process. We value your privacy. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. They told us we would own for 100 years but the contract is different. SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW! I have an approved offer. The sale representative told us that it was really easy to rent the weeks that we just have to contact one of the Re Sale companies on the list they gave to us. If the i choose to dispute my contract they i travel to Guadalajara, Mexico, hire a local attorney who speaks Spanish and file a case with an arbitration board. And Vidas position Ms. Rose is that was a mistake on her part? . We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. I completely agree with what you say, it happened the same to us. He brought it up on his computer and showed me dozens of places. JW. We bought for the wrong reasons because we were lied to. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. Everything appeared great but their prices were expensive and we said no thanks. I also had a horrible experience with them. Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. for us for 19, 200 dollars. My mother is retired and is living out of his pension, part of her money went there. presentation. BBB Business Profiles generally cover a three-year reporting period. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. My husband asked for a spanish language contract which he thought was the law! I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. +52 (322) 176-0660 (all other countries), Monday Friday: Can someone help or advise Thats why we offer a diverse selection of resort hotels featuring their own unique luxury experience. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. And the contract states that Limitless Vacations does not assume any promises made by their sales people. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. they recomended we call Global golf conections, in which I made two calls during the holidays. Estella from Grand Incentives who seems to be accommodating and helpful, may be stuck in the middle of Vidanta's scam. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! WHAT!!!! Think I might be scam. What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. There are no deals and discounts. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". I asked if they were all available at the cost of $499 per week. But if something happens with you on this vacation, this company doesnt take responsibility. I was scammed too, 2 years ago, and it's been a nightmare for me. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Vida Vacations Accounting is standing by to help you with all billing inquiries. Get buying tips about Timeshares delivered to your inbox. At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. Elvira. Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. On Wednesday, the city voted . It is still right to use, you "own nothing", it's still a lease agreement. I also asked why it was such a problem? Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. Vida Vacations offers customers timeshares at some of the most luxurious resort destinations in Mexico. I also asked him for a copy for our records. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. We have visited the presentation of the company Vida Vacations. Our consumer complaints have been resolved. Thank you. vida is a scam resort! You are welcome to leave any printed materials at the check-in desk at the location, during my state. We have emailed a demand to refund directly to VidaVacation as internet instructs. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. Should we have realized they were taking advantage of our trust? Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. Further, after added investigation, we found that most of what was promised was disingenuous (and in part, after visiting with other vacationers there, a couple of whom regretted their own prior purchase but were now making the best of things). Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. We feel that we were frauded for their gain. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. The contract may be set aside on the grounds of fraud. I made the mistake of believing what my vida sales rep told me. IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. P. Vida Vacations will claim anything just to not let you go, though now there are many websites and forums where you can inform yourself and avoid getting scammed. Mine have not been. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. i do have proof of my wiring to the Vida Bank Account and funds were confirmed received. That was a big mistruth! I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. We went in person to request full refund and cancellation, of which we were declined. Our Destinations Vidanta Destinations Want to know more or reserve your stay? vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Give us a call! We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. Although the information is clear in the signed documents, we continue to work towards an even clearer communication. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Also he already knew we where coming. There office customer service and accounting team have no record of this. For those of you who don't know the Mayan no longer uses the infamous Rental/Resale list. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. If you can accept the high price the experiences at this locations are top quality. Reply Claim it and get a lot of features. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/ Sent emails, nothing in return. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. So, thinking it was a good deal I bought it. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. The company offers real estate interests in 15 resorts in Mexico. The reason I fell into their web of lies and deceit is they seemed so credible. Already a member? Hopefully, this helps someone save their money. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? That was a big mistruth! ; Desarrollo Marina Vallarta S.A. We are committed to exposing them and bringing them. As we mentioned before, Vidanta Vacations (Vida Vacations) has timeshare resorts in Vidanta Cancun, Acapulco, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Los Cabos and Puerto Peasco. The sellers also told us that we could easily rent the t.s. Then I presented a copy of my offer stamped approved. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! The complaint has been investigated and resolved to the customers satisfaction. Vida Vacations feels it would be most prudent for Ms. ****** to contact the Member Services Representative she has been in a lengthy resolution process with and set up an appointment while she is at the resort in person. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. The welcome package for the Ambassador program does not mention CHARITIES. We were glad to get back to our cruise ship and sail away, way away.
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