Offer ends 5/3/23. Not sure about service because we didnt hang out there much. The amount of effort the animation team puts into entertaining the guests is amazing. I upgraded to Diamond Club , was it worth the money? This premium level of service features the comfort of anticipatory service, exclusive la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club guests. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, 1st look: Starlux Airlines' stylish premium economy, economy cabins on the new Airbus A350, The best Caribbean resorts, from boutique literary haunts to exclusive private-island escapes, Today only: Stack deals to book flights to Europe from just 6,000 points, Best spring break cruises for college students and families. We made the best of it and poured shots of Don Julio, and mixed some other drinks, including popping a bottle of champagne, but no diet coke in the refrigerator we had a diabetic in the group, so he really needed the diet soda, we asked for some but never got it. What We Love . We got to the resort at about 5 p.m. on a Monday evening, and the lobby was decently busy. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. There are more places to choose from in the, Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. While the party scene certainly isn't what I look for in a vacation, I can definitely see how the Royalton Chic could be a great place to meet people and have a fun Cancun vacation when it's in full swing. With four different check-in counters available, we still had to wait about 10 minutes for someone to be able to get us checked in. There is a spa at the resort, but it's hard to find. Staff was attentive without being overbearing in most cases. You can confirm 100% you are getting DC and they usually offer other perks. Yes, guests often enjoy the ocean view available here. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. We'll run a soft credit check to find special offers, but it wont affect your credit score. The closet held a safe and a steamer. Otherwise, the stay was not what I had hoped. Not to mention impeccable service from our server Ernesto! ON our final night we came back to a cognac bottle in our room which was an attempt to makeup, but It would've been nice earlier on during the stay, and unfortunately, it was unopened by us. Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. I saw a few butlers going above and beyond for their guests. This resort certainly wouldn't be my first pick if you want a relaxing escape. Order doubles for every cocktail. Another annoying thing was we didn't even know the perks of DC and figured it out by asking other guests. With its modern design and luxurious amenities, this stunning resort truly has something for everyone. For even more premium amenities, upgrade to the Diamond Club. One thing worth mentioning is this pool is shaded after 2 pm, not necessarily a bad a thing when you have been in the sun all day every day for days, just worth mentioning. Compare the cost in points or miles to cash, and see which option is best. Sports bar DJ here a couple of nights and they were great at getting the crowd involved, service here could be a little slow, but order 2 drinks at a time, all you have is time so just enjoy or walk out and get a drink from the martini bar. Camera crew They little guy taking photos was great, he worked with our group and got some good ones. The performance was beautiful and the dancer was talented, but it seemed a bit out of place in the middle of our meal. Overall great trip and I will be back to enjoy a longer stay. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . Show More You can find a full menu through the TV, place your order and then have someone call your room to confirm. The staff is very friendly The Bad: The food at almost every restaurant is average at best. Let your inner foodie come out to party. Personally, I preferred this to actual room keys that would have been easier to lose and more of a hassle to carry around with us throughout our stay. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. The beautiful, private, white sand beaches are absolutely swoon-worthy! Up here, you can take in views of Cancun's lively strip, while swimming . We went back at 3 to get our rooms, turns out that is the exact time they had airport shuttles dropping off others. See 5,067 traveler reviews, 7,729 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, ranked #33 of 274 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Butler greetings can be deceiving, we were split into floors and separated with different butlers. We weren't given any recommendations and were urged to stick with hotel dining instead. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. CHIC Regards! Not to mention impeccable service from our server Ernesto! This means your elite status won't be honored, either. Also, the Diamond Club beach waiters Martin and Angel were THE BEST they took care of us from sun up to sun down. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. We did order room service for breakfast one morning. Every indulgent detail was designed to enhance your stay, from the Royalton Signature rain shower and USB charging stations to the oversize TVs with satellite. Ask trinprincess about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask Abraham R about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask christineb1201 about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. We all got plenty of food, shots and drinks, the service at the buffet is probably the best out of all the eatery places, very attentive. Royalton CHIC Cancun Pictures and Video - click to enlarge images or play videos . You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Out of all my trips to Mexico, this was the worst experience. The city's infamous hotel zone is home to a number of resorts that cater to just about every type of traveler. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? If you get a chance, visit Isla Mujeres and rent a golf cart and drive around the Island to check things out. I hope to return soon! Perfectly located in the exciting heart of Cancuns famed Hotel Zone, we are just 35 minutes from Cancun International Airport and close to luxe shopping, nightlife, ancient Mayan sites, and more. While there are typically nightly events that occur, the rooftop was pretty empty both nights of our stay. It's also great to hear that you enjoyed the food and drinks and found the hotel to be beautiful. Checking at rates if you are booking this property, I'd book 1000% on Bookit. It was amazing. We moved rooms after the first night because it smelled like mold and I think I saw mold spots on the mattress. Room service took an hour to get to our room, and one person had to man multiple stations at the buffet. - No pool or beach cabana beds, only sectionals for Diamond Club beach. Take in the breathtaking views of the impossibly beautiful Caribbean . We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. Erick texted me so that I could message him, again what a dream. Sink your toes into the soft sand and enjoy a delectable meal accompanied by warm tropical breezes, views to the horizon, and the perfect company. Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort. And of course, the meal wouldn't be complete without a round of chips and guacamole. If being a butler is a promotion, this guy needs it ASAP. During normal operations, it was easy to picture the resort as a party haven for tourists who wanted to let loose and enjoy a slice of exciting nightlife without wandering too far from the resort. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Luckily, we do have some early risers so that was probably why, there is not a lot of lounge chairs, but as I said we never had an issue and though the pool is not large there was plenty of room and we never felt crowded. Its not a crowded pool. In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. Right on the beach with an incredible view of the Caribbean. Hunters Very good, service the first night was amazing at the end of the week when we went back a little slow, but we call that on Mexican time. Tripadvisor performs checks on reviews. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). There is a scale (for weighing luggage, or that is all I used it for). Wow, its beautiful up there. Each received opinion is very important to be able to offer a better service. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Related: Why all-inclusive resorts are more attractive than ever following the pandemic. Yes, free parking is available to guests. My friend and I visited this resort for 7 nights and really enjoyed our time. Terms apply to the offers listed on this page. Also the rest of the staff was so lovely and helpful at all times. But the music and lights from down below made it hard to go to sleep without closing the curtains and the ever-changing colorful lights still seeped in through the cracks between the two curtains. You rock!!!! We're sorry to hear that the Diamond Club upgrade didn't meet your expectations in terms of value. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services? Step into one of our 458 posh suites to recharge in luxury and revel privately. JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Book now! Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The starter portions were small, but the dishes themselves were good. Moisture in room is terrible. The CHIC Suites Resort and Spa is Royalton's newest All-Inclusive in Cancun. The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. But booking is still done through the Royalton CHIC website, and there is no way to add your Marriott number to your reservation. Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura. Special thanks to Manuel, Alejandro, Ernesto and Violeta for making our team here so much fun. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. I have shared your words with the corresponding department. Our, All-In Luxury experiences and exceptional locations make our resorts award-. This post contains references to products from one or more of our advertisers. The views are gorgeous all of them. We went to this restaurant in the Punta Cana resort and were excited to try Cancun's. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. The next day they would move us to the 14 floor and they took care of moving everything for us. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. Year Built: 2019. We hope to see you back at the Royalton Chic for another fun and memorable stay in the future! Royalton Cancun Suites and ResortOver all this is a good resort not our favorite but hey they cant all be perfect. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Everyone was friendly, and wore masks inside the resort. Food was great and view was wonderful. The hand-held shower head had much better water pressure. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. More lounge chairs with umbrellas line the pool areas, and the larger infinity pool has a swim-up bar that was open all day. There are special areas reserved for Diamond Club guests, which are available as an upgrade to any room booked. Tripadvisor Travel . Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Considering this is the type of hotel that encourages dressing up for dinner and checking out the nightlife the hotel zone has to offer, I would have expected a better setup in the room for getting ready. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. A total of 12417 have reviewed the Royalton Chic Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults-Only, giving it a rating of 4.5, on a scale of 1-5. I will not return. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! So happy we got him. If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. An Autograph Collection All-Inclusive Resort - Adults Only. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. The Royalton Chic is right on the water, so you can wade in for an ocean swim or stay by the pool without losing that ocean breeze and picturesque view. Nice large closet with a nice steamer, end tables with built in USB ports for chargers, nice large TV with sound bar, dresser drawers nice sized. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Dining. Call. We happened to see signage when searching for a bathroom down a hallway in the lobby. Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. Food is good! My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! Our room was cleaned every day, and it actually smelled good. HOTEL: The hotel appears to have been built in the 1990's, but is in very good condition overall. . Food was scarce in the Diamond club reception area, and drinks were pour your own, no bar like at the Royalton Riveria. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. We ordered mango margaritas, a melted cheese and chorizo dish (which tasted as delicious as it sounds) and tacos. Be sure to ask for Ricardo & Ernesto breakfast time because they will definitely take care of you. And the music played during the performance was very loud. Food and drinks were very good and the hotel is beautiful. We did have to fill out a health questionnaire, but this extra step wasn't a hassle and immediately gave us the impression that they were taking safety precautions seriously something my companion and I both appreciated. When it comes to nightlife, the vibe matters. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. I dont think so. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. It took an hour to get to us, and my omelet and my friend's french toast was cold by the time the food arrived. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Thank you again for your review and we hope to welcome you back in the future CHIC Regards! What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? It also faced the ocean on the 8th floor, which was the perfect level, away from the noise to take naps during the day and get a good night's sleep. Our dining restaurants, bars and buffet are included in your all inclusive package, with the exception of the Culinary Experience or Level 18 restaurant. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Roof top pool We were diamond so no extra cost for us, it was gorgeous up there, but the wood decking hot, where shoes to the pool steps and be careful a little slick. It's great to hear that you had a wonderful time at the Royalton Chic Cancun resort. Terrible conditions for relaxing, so I avoided the room. Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Felipe was great with room service, Brandon was an awesome server at the 16th floor rooftop pool. Gets crowded quick and it's first come first Congratulations on your honeymoon! Total rooms: 180 {{title}} Hotel Details. 214. We even spent a couple of nights partying on the roof top, DJ music dancing and over all great time. As someone who generally hates ordering through the phone, this was a nice touch. It's harder to escape the crowds, for one. It did seem like the hotel was a bit understaffed. We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Level 18 Rooftop Cabana Lounge is an elevated adults-only . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, they were serving drinks (a pink fruity drink that was very good) while we were in line and there's a clear view of the beach out the glass windows at the back of the lobby, so we didn't mind the wait. There were plenty of lounge chairs and we never had a problem getting one when we did go over there. The Good: Beautiful hotel. Emmanuel was our butler, very nice guy and was on top of whatever we needed. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Their blow dryer is amazing I dont care how thick your hair is it is more than sufficient. We gathered most information from other butlers. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. The rooftop pool is ok, but I've been to much better ones (make sure you know the rules before you go up there (like what's free, what's not, where to sit, etc..) Overall, a smooth stay, aside from a few hiccups during check-in. Another small irritation is that there was only one outlet and one USB plug-in between the two beds. Wishes for Management: Elevators take entirely too long! Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. Our first full day there, we took an afternoon walk just to see what was down the hotel zone strip. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. He should do a training session for the other butlers. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Our main courses were both large portions neither of us could finish our meals. Total rooms: 180 {{title}} Resort Details. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Mini bar Mini bar was stocked well, Dos Equis, Sol and Coors Lite, water, chips, coke, lite coke, and some juices but they were opened so we just dumped them out, some had chocolate milk. The coffee was disappointing, and none of the food was that great. We will definitely be coming back! Again, Erick was amazing and was there for moving our things and taking care of every detail. The shower was spacious and came with two shower heads a rain shower head and a detachable wall-mounted hand-held shower head. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 - Rooftop Cabana Lounge. Alba, I cannot thank you enough for everything. My recommendation to anyone going on vacation, no matter where, is to be patient and treat the staff with dignity and respect, just as you would in the States, and understand that they are also overworked due to, what appears to be, worldwide staffing shortages. I have the Chase Sapphire Preferred Card and the Chase Freedom Unlimited, so I could have booked my stay for the same price and gotten 5x on my stay with the Chase Freedom Unlimited before transferring those points to use with my Chase Sapphire Preferred. If you want sun head to the roof top you are diamond and have free access and there is plenty of it. Royalton CHIC Cancun offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. Appears very upscale. From what I've seen, this is a common problem across resorts right now as tourism starts to pick up again and properties are working to restaff as more travelers book stays. Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). Service was good. It sounds like you felt very welcomed and comfortable during your stay, which is what every guest hopes for. The staff was so friendly and welcoming and always made sure everybody was doing okay. Dual sinks with plenty of space to spread all your stuff out, round face mirror, the shampoo, conditioner, shower gel is awesome no need to bring your own (though I do recommend good condition packets they are easy to pack and with the chlorine and salt water are of great benefit and your hair will thank you). SPA- We did the hydrotherapy session, do it dont think about it, we havent done it at other resorts and now wish we would have. For me, the highlight of the resort was the easy access to the gorgeous blue water of the ocean. The sushi, however, was medicore. Of course I must also mention my favorite and the best bartender Caesar..II'm still dreaming of those Margaritas. We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States. So my words of wisdom is to lower your expectations. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. We also could order bottles, we got a rum, some got Grey Goose, others champagne. Find the right card for you. I paid extra for diamond club king bed and didnt get that. You could even book excursions or spa treatments. is a senior content operations editor for TPG focused on helping our broader editorial team bring news, features and advice to our readers. We may receive compensation when you click on links to those products. The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. As of Apr 25, 2023, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on May 1, 2023 start from $434, excluding taxes and fees. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. Those who are interested in the nightlife Cancun has to offer will likely be better off waiting until COVID-19 restrictions regarding mask-wearing and social distancing ease and more people start booking trips once more. This is one other reason we picked Royalton was because of the food, and this resort didn't disappoint food wise. Would definitely recommend going Diamond Club if you can! Laura, Erik, and Keno. Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). Had a wonderful time during our stay at the Royalton Chic. Coffee shop and ice cream we all tried it ordered iced coffee from there and tried the ice cream and cookies and little sandwiches, nice little option. The bathroom had a double vanity but only outlets on one side (which was annoying when it came time to do our hair for dinner). Our butler was not helpful at all. Resort: Rooms are beautiful, the resort is clean and the pool and beach are beautiful.
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