When you choose the shipping method for your return, return fees are calculated. If you choose to ship the item on your own, you'll pay the carrier when you ship Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Log in, make a label, send it back and move on. I see, femmefan1946! I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). I finally got a refund from Customer Service. You might want to first package the phone so that you can give them the weight and dimensions for the label. Was it a Not As Described reason? Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. It's just part of how the sausage is made. Need a Shipping Label? Choose the label you want to send to your buyer. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. If you want return shipping to be insured, see our section on alternative return shipping options. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. What can Ebay even do? If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. 2. Since the seller is from China, they have to send you the funds to pay for the return shipping. To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. When youre responsible for return shipping, you can choose from a number of options in the return request form. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. If they agree, youneed to send funds to cover the cost. Please do so as soon as possible so I may get this shipped back. While we're unable to respond directly to your feedback, If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Or did you pay with a credit card? 11:01 AM I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. . Other ways to send the item back. 03:38 PM. Now I'm supposed tosend items back. If the seller is responsible for return shipping, its important that they cover the costs. Download the label as a PDF. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. The seller was in China and wants me to send it to some UK address (probably a reshipping service). They're just hoping you don't know that. 03-14-2018 I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. Archived post. Help for buyers and sellers. I thought the seller had to provide a mailing label. Now I'm supposed to send items back. Youve got three options to get it to UPS: Copyright 1994- I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. So what now? If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . "The seller can't send a return shipping label". 03-14-2018 And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! 05-25-2022 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." Thanks! As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Printed return shipping labels do not expire and can be mailed at any time. Return shipping labels don't include insurance. There no other option in my city. When I get a return as a seller on the items where "the . What happens if the item is lost while it's being returned? moment, Oh, Ship! Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Returns may be handled differently on them. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Contact the seller for a return shipping label. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Return an item with alternative shipping arrangements. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. A dialog will open as you type your search terms. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. I started a return which the seller accepted but I got this message. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Before you can send an item back to the seller, youneed to start a return. Just print your own shipping label with postage and then schedule a Package Pickup. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. 03-14-2018 What should I do in this case? Ship the item back and hope that I will get reimbursed the shipping cost? For items that have a total cost of $750 or more, signature confirmation is required. But that is not something you need to share with eBay or with the seller. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. If the item location was China that is where you are supposed to be returning it to. The charger wouldn't be a big deal to me if the phone was not PIN locked. Privacy Policy. Hopefully I won't have to do a chargeback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Under Browsing history select 'Settings'. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. More shipping tips from your fellow sellers! Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Don't trust them. So I will turn to ebay and see what they will do. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Select Create return label. I asked the seller if they really want me to do that since they are responsible for the shipping costs. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Return shipping costs when you use an eBay label. Once you've received the funds to ship you have 30 days to mail the package. Tip Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. @missjen316 wrote: There is loophole in the new return system. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I would use the Facebook link you were sent. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. "Does this option not appear on the screen until after three days?". Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You can return your package using a label from Your Orders. Subtract one from the other; or. Archived post. the seller is asked if they want to provide a return label or have eBay do it. Seller can't send a return shipping label and I can't open dispute. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. When you use an eBay label, tracking is automatically included. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Scan this QR code to download the app now. Buying used phones requires a little bit of willingness to learn.". To ensure there are no delays with your return, provide the necessary customs information to the buyer. If you're not able to resolve things with the seller, you can ask us to help. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If they don't ebay will force the refund without a return. I'm in Prague. First things first you need to pack your items in a sturdy box. Unless that 2nd item was damaged or not as described you would be wrong to do so. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. You may also print a return shipping label to mail it to your customer. Chargebacks are not often heard about here from the buyer's perspective. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Who's responsible for return shipping costs depends on why the item is being returned. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. Tip Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Returns related questions? Death certificates show that you died. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. If they can't provide one, you can purchase a label, and we'll ask the . If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I request a return for an item which was accepted by the seller yesterday. There are several ways you can send an item back to the seller. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Select a label-free, box-free return location after initiating your return through Your Orders. 4. You can: If you dont have a printer, you can always: Almost done! View cart for details. an eBay return shipping label won't be available. Try contacting one of these (Facebook allows more keystrokes). When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. A wrong DVD sent surely will fall under a warehouse problem. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Thanks for your advice,reallynicestamps. Schedule a Pickup. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). and restocking fees from your refund. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. Wrap items separately and use cushioning material. Return electronic devices Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. If you choose to use your own carrier, we recommend using a tracked service. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Type a message to the buyer. You do not have permission to remove this product association. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. 770752426095 bcb85849-4774-4837 . Where they're incorrect is saying eBay can. (unknown). I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. I was sent the wrong DVD from the UK. See our Partial refund guidelines for more details. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Choose Orders & Shipping. There no other option in my city. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. I'm returning an item - Seller can't give a shipping label. The seller is responsible for paying the return postage, this is their problem, not yours. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Oh - missed that. your return. Wrap items separately and use cushioning material. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Copyright 1995-2023 eBay Inc. All Rights Reserved. 772515155830 232a5c42-11c5-4be7 . When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. For more information about refunds and refund amounts, go to Refunds and Exchanges. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. So I think the mechanics of return shipping will be a moot point. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. First things first - you need to pack your items in a sturdy box. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. Does this option not appear on the screen until after three days? Copyright 1995-2021 eBay Inc. All Rights Reserved. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . it up from your address and we'll do it during your regular mail delivery. Our system defaults to the seller paying for the shipping label. You will have an unreasonably short 10 calendar days to ship the return with those funds. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Now I'm supposed to send items back. Tick the box that says I provided a return label with the original item. Does this option not appear on the screen until after three days? 03-14-2018 Contact the seller for a return shipping label. Read our most popular questions and answers on how to handle return shipping for items you've sold. How to use your eBay earnings to purchase shipping labels. New comments cannot be posted and votes cannot be cast. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. - edited Welcome to the Buying board! My problem now is that there is no option to get eBayinvolved. Thank you for the reply, much appreciated. The seller is responsible for paying the return postage, this is their problem, not yours. ". Depending on the reason for return." 05-14-2021 12:24 PM. If the seller wont cover the cost, let us know by asking eBay to step in. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Simply print the label on normal paper and tape it to the package. https://twitter.com/askebayhttps://www.facebook.com/eBay/. In the Ship tab, select Create Shipment. In the message section of the return, write to the seller. Welcome to the Returns board! I tried contacting customer service again, but the rep wouldn't close the case yet. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. - edited For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. They were very helpful but said I would need to wait until the 30th. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Return shipping labels normally do not have a mailing deadline. Returns happen. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. My questions: how long do I have to before my refund request is cancelled? Buying used phones requires a little bit of willingness to learn.". 05-25-2022 You dont need a special printer or self-adhesive labels when printing return shipping labels. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. 03:37 PM I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". (I think Customer Service agents are allowed to extend that time period for international transactions.). In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. Adding tracking details to your return helpsprotect against delays or issues in the refund process. A strong shipping strategy is key for a successful holiday. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. . Since you are both in a transaction it is ok for you to give them your email address. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Sign in to your FedEx account, or, if you don't have one, register online. If youprefer, you can provide the buyer with another method of returning the item. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? What happens if the item is damaged while it's being returned? Make sure you know what you can ship and what you cant to avoid delays and fines. soot level high regenerate dpf to prevent derate, fruit trees for sale in georgia, franciscan mass cards,
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