She said that's our policy and people steal. F for This could be attributed to no inventory available or insufficient/incorrect billing information." WHY DOES NIKE MAKE ME "WAIT IN LINE" FOR SOME PRODUCTS Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. YOUR job is to ask the My kids are not spoiled. The representative also told me that the coupon code I entered wasn't valid. Then I reply "I can go to another store for these shoes." Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. They are having a laugh arent they? Nacarcis 2 yr. ago. Use your STATUS across our brand family, JD Sports and Finish Line. I asked to talk to a supervisor and I was told no! She slumped over with her back to the door. When I called about the item, I was on hold for 40 minutes. There was a girl, Makayla (? Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Finish Line Garbage company. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. I provided them with the tracking and here we are 7 days later still no shoes being shipped. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! Oh well I've seen 3 customers come and go in this time. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. I am extremely disappointed with my experience with Finish Line. I told him if it wasn't for him I would just walk out. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. Was it my race that made them believe I could steal? Are there any complaints about Finish Line? Also, most of the issues are during the holidays, I think. Is that message also on your seller central homepage? Basically there is nothing to do other than wait for it to finish processing. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. Makayla said the store number was 353. My basketball teams will not use any of their products again. Tip for consumers:Don't trust this company. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. I highly recommend not ordering for them. I came here to read reviews after i had a horrible experience with finish line 2 years ago. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) I DO NOT TRUST FINISH LINE. Each product page contains a link to handy sizing charts beneath the product's available sizes. I even tried a different credit card. The company is upfront about its pricing and shipping costs. She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. Poor customer service and long wait times. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). Where is my order? - Affirm After entering the info a 2nd time, the same thing happens. I've never heard of such poor business policies and I will never purchase anything from them again! $243.18 per transaction! You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. The manager replies "we gave you free shoelace and you won't even donate $1?" If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. WebFinish Line reserves the right to restrict product quantities per order at our discretion. Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? Order Tracking | Lane Bryant We are a community subreddit largely consisting of employees. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. She looked at me from afar and hurried in the back. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still I have had to deactivate my account to deal with the overload I knew this was harassment. Not a moment sooner. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. All team orders must be placed within a Finish Line store. If an error occurs a transaction pending or not should have not taken place. It is now the 4th, and I'm still fighting with finish line. I do between 10 - 20 order a day and rarely have penders. CPI-DS IBP Post Processing error When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. Shipping charges may apply. Really? Submit a complaint and get your issue resolved. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. I said to her "I can't spend $210 on the comfort of one shoe. I'm sorry JD Finish Line was not able to process your order. Finish Line is an independent retailer and is not affiliated with any other companies. Didn't seem like they thought it was a big deal?! Why is my order still processing its up to a day now. Placed online order 9/18/15. ), so this is new to me and completely weird! I just received the following performance message from Amazon. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. THEN I try to live chat Finish Line only to find out they have their live chat closed. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. Basically he told me that the website had issues and they had to cancel my order. I guess it's time to find another sneaker store. I wouldn't avoid finish line. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. A week later, they come in perfect condition and in my size! The shoes moved to shipped status so I kept waiting. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. We'd be happy to help you figure it out. Order still processing Hi! They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. 5 days later and still not ready to ship! Put on hold again and speak to a supervisor and again no help. Fast forward today right after Christmas. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! Please contact Customer Care if you need assistance. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. Finish Line offers various shipping options, including standard shipping and expedited shipping. 9/21 $7.56 Or just from particular customers? WebIn my case i payed but the order is still processing. Even if its little I'm fine with that. If you are missing an item(s), track your order to make sure that there is still not another package on the way. I had to call again and they stated they would expedite my shipping which was a lie. WebMy guess is that Walmart is backed up by a week. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Havent heard of any bank problems for a few months, anyone else? My order is still processing - Verizon Community You will pass up a $210+ sale because you assume I would steal before I steal?" Got a team order to place? The manager says "ok fine just give him a finishline shoelace" in disgust. poor customer service your employees are very unprofessional, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How can I be sure that my Finish Line purchase is legitimate? I wanted him to send me a return label to return it. Last year I purchased some shoes online for my husband's Christmas gift. Itll pretty much be processing till shipped afaik. Customers can find the nearest location on the company's website. Customer service is non-existent. A girl with curly hair was getting these plastic little cards thrown at her. why is my finish line order still processing I will not be shopping with Finish line online EVER! Seems like a very long time in this day and age. Since the order totaling $41.00 was charged, multiple charges have appeared. Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. Youll Youll be able to review your order details on finishline.com before your order is placed. trying to order using the website but it keeps saying "access denied". Dont mean to be rude. Products used:None because they kept cancelling my order. To use a Finish Line Gift Card for an online purchase, during the. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. When I entered the store, it seemed and looked abandoned. Do not shop here. All of the sudden I receive and email that says we had to cancel your order. Extremely misleading and dishonest business behavior. Simple steps to finish line in Maintenance Work Order. They are a genuine company and they sell authentic products. Select "Place Your Order" to complete checkout. Then cashier says "not even $1?!" They give me a receipt and never say anything else. There was no status update after a week so I called, they said they are still printing the label. Does Finish Line have physical retail stores? I again said to her there was no one in here. We don't charge your debit or credit card for your order until it ships. Mortgage WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. Track order Don't pay extra because you do not get your order faster. It's usually easy to return if you are local to a brick and mortar store. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. I asked why it took so long, she only replied " that is why I asked if you want to cancel it". Finish Line ranks 130th among Athletic Shoes sites. WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide. Crappiest customer service ever! They both quickly changed to preparing to ship. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. He replied "sorry about that." I actually never did get my order because someone at Finishline, cancelled the order. Finish Line provides customer support through a toll-free phone number, email, and live chat. After selecting a lender, the next step is to complete a full mortgage loan application. I was actually wearing my pair of the white Orders stuck in pending - General Selling on Amazon My disappointment is that they are not gift-friendly (if you don't live local to a store.) I was assured that the "authorization charge" would come off once the shoes shipped. I have been selling here for long enough to know how many orders I can cope with. I will never order another thing from them. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. Are there any hidden fees when purchasing from Finish Line? Prom season is here, and you deserve to look and feel amazing for your big party! what a mistake. No other customers were in the store. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Dec. 27, 2022, at 10:00 a.m. I've shopped faithfully for years at Finish Line. My mother in law asked what happened to the $70 price. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. There was no other customers in the store but me. We are NOT customer service. I wouldn't worry. Complete Mortgage Process Timeline. Hello, The credit check will take 3 days. WebWhy is my purchase still processing? It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. Today 10/16 I called again, they said they are still printing the label. Tip for consumers:return policy and shipment is an issue. So finish line take money but you still do not receive the product! They were busy talking to other customers with the same issue! Finish Line guarantees the authenticity of all products sold on its site. So if I didn't call I wouldn't receive my package? I wont buy from them again. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. Plus I sent an email two days ago and still no response. Was it because I was black this happened? I like to be honest and I was assured that I will receive my shipment in two days. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. If it does, you can order it online and pick it up at your local store. Finish Line provides customer support through a toll-free phone number, email, and live chat. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. And there are two of you. We are not officially endorsed by nor affiliated with Gamestop. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. order This comment was posted by a verified customer. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Its interesting that for some reason they are quick to cancel orders. Manager tells me to go look for it. Select the delivery method you want to apply to the order. We appreciate the information you have provided. Apple's online order system is real-time and quite accurate. We were assisted by a sales associate and she seen the shoes pricing as well. Once you find the product that you want to buy, select the style, color and size. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. The company is a legitimate retailer that has been in business since 1976. If you select PayPal or PayPal Credit, youll be directed to PayPals website. 2 Reply Share ReportSaveFollow By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. I liked everything about the shoe. After checking my email for tracking information I noticed there wasn't any updates. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. Horrible customer service. Shipping confirmation email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sounds unusual. Ordered a few items from finish line.com. The customer rep never apologized but asked if I want to go ahead and cancel it. Well, this year I decided to give them another try and the same thing happened again. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Edited by: admediauk on Jun 3, 2014 7:43 PM. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. Because of her disgusted look, I knew this was not a joke she wanted any part of. This discount may be used on purchases of sale items. In addition, I got home and inspected the shoes. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? How do I contact Finish Line's customer support team? Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session 5. I rated 2 because I got the original order in perfect timing. I say no. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. Order still Processing air max 2015 sneaker - purchased & received used sneaker, listing things they don't have in stock and letting you purchase it, poor customer service - unkept store hours, ordered a pair of nike shoes that never came, Read full review of Finish Line and 2 comments. I will never shop with this company in store or online again. So, I called customer service and sat on hold for 53 minutes! I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. 7th District AME Church: God First Holy Conference 2023 Show more Less. #finishline is the worst site ever. For a second it looked like a great deal for a pair of running shoes - after placing an order and assuming everything was fine, I got an email a day later saying that my order was partially canceled, the shoes bring removed only. I would think a shoe company would know better. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Facebook users can now claim settlement money. Here's how. This was my first order and will be my LAST order from Finish Line! Is this your company? 2023Finish Line, Inc. All Rights Reserved. Asking me if I know my own address and if it's possible I screwed it up. Does Finish Line offer any discounts or promotions? Now I was highly disappointed in Ray. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." 3 attmpts to work with them. I placed an order for a pair of airmax 2014 about a day ago. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. Youll need to sign in on the PayPal website and provide information payment there. Thanks. Just so I could look at his name tag. I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. For now there is nothing for you to do other than wait for it to complete processing. Anyone else having this issue? True but if you can only send 10 items out a day you dont go and list 1000 items for sale. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. Yes, Finish Line has a loyalty program called Status. I just called their head office number on Circle City, to be told that sometimes the key holders run late. I responded with what I thought was the spelling, he said "yeah sure." I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Read full review of Finish Line and 3 comments. Absolutely! What a terrible business and VERY POOR customer service practices! The manager who spoke with us stated the shoe was missed marked. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. How long does it take Unacceptable. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Order# [protected] Does Finish Line have good customer service? She couldn't tell me what specifically the issue was. If your coupon is still not working and you believe that it should, we're here to help. Again, they told me that one charge was an authorization charge and the second one was for the actual product. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. but then they charged me another $50 on 1/15/2010! We may cancel orders that exceed these limits without prior notice. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. WebYoure Temporarily Blocked. Why my Apple orders are still processing However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! Customers should review the company's international shipping policies carefully before placing an order. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session The order is STILL listed as processing on the website. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Literally a week ago, I ordered some Nike shoes in a men's size 10. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up.
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